Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

You guys are easy to work with and professional. You are not taking the issues as personal matter and I am happy I was there for my vehicle.

Tom delivery was timely and he was friendly and helpful.

Fantastic customer service, efficient with time management, friendly, informative and well-educated.

Raul is the reason I continue to bring my car here. Excellent customer service and support!

Raul is awesome!!!!!

Excellent Service ????

Could not be more satisfied with the customer service and repair completed.

We heard absolutely nothing for a day and a half. We had to call in and were treated without professionalism or kindness. He said he would have a different manager call us back and it did not happen. We had to call five times to get a response. Then we found out that he only had the car looked at for one of the issues--the one that was covered by warranty was ignored and the part was not ordered for 2 more days because we had to complain. We were told that a crack in the interior part of the grille was caused by us hitting a"rock or something" even though there was clearly no impact site. The crack is internal and has caused damage to the front impact sensor, which prevents my personal safety. They asked for $1600 to fix it and claimed there was no way they would miss that upon inspection of the vehicle when they sold it to us. However, one of the air vents was not blowing out any air at all and the visor clip on the driver's side was completely broken off--very obvious things that should have been noticed and fixed before the vehicle was sold to us. Thus, we just took our car back--our used car that we bought from you just in November. We have had nothing but problems with it from day one and our next step is to go the better business bureau, social media, and retain our family lawyer to handle the rest of our problems with this car, unless of course, someone can make this right. Thank you for your time.

Raul was very courteous and prompt. He took care of the issue by fixing the vanity light on the driver side as promised.

Every year I bring my car in for its annual check up and Raul has been there. He is a great asset to your company!! He is always there to help you and is always in a great mood. He goes way out of his way to help the customer and I appreciate him

Keep up the good work!!!

Raoul was efficient and courteous. What more can we ask from our service advisors!

Raul empathized and looked to understand where his customer was coming from and that is the best customer service one can get.

I only trust Norm Reeves to do services for my car. I live in Corona but always bring my car to Irvine Norm Reeves.

Tom is always a pleasure to work with!

Car feels great

Service team was just great. Totally satisfied.thank you.

Tom was GREAT!

Tom did a great job as usual. He is friendly, knowledgeable, and professional.

Very good service????