Raul was amazing!!!!! his customer service and attention to detail are top notch. He was so accommodating and made this process so much better than I expected. He is an asset to your organization!
Was all perfect.
Thank you.
Thomas did a superb job. He was extremely professional and explained the entire procedure well and was great about follow up.
Thank you!
Thomas was very helpful and courteous. He made the entire process easy.
Tom is excellent, lots of experience and great communication!
Tom is a true professional and a real pleasure to deal with.
I keep bringing the car back for the same issue that doesn’t get fixed
Raul and the team do an excellent job as always. I’m thankful that we can always rely on him for what we need.
Great service, Thank You!
Excellent service and very friendly, promote this man!
Excellent service from Mr. Brucks and your service technicians. Was out within 1.5 hours for 60k service. Appreciate you
Very good service in this time of troubles. Thanks for everything
Raul did N excellent job.
Raul is best! Ultra professional from drop off to pick up of our car. Amazing service always and shout out to Tom Brucks who always remembers us and treats us like VIPs.
I made a clear statement of what was wrong with he car, confirmed with the service personnel that they understood. Called me the next day saying it was done, I asked to confirm and told them what to test, the tech told me it was fixed.
When I went to pick up the car, the problems were not fixed, I told the manager and techs and they confirmed it was not fixed and I had to leave the car again.
Next day I received a call saying that a part was to be changed but there was no spare part because of backorder.
Sat nav doesn't work, speaker was not working (fixed during the visit) and two other problems were not found.
All of this on a supposed top of the line Attlas, 1 month old after 2000 miles.
Hopefully it lasts the lease period or I get a discount on a car with failures.
Excellent service by Thomas and his team.
Thank you Tom for excellent service
Raul, Is excellent as the customer service representative. He is always polite friendly and keeps me up-to-date on my vehicle maintenance. I always look forward to having my vehicle serviced
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