This young man is very efficient and personable. He is a company first but customer centric employee. He made me feel comfortable from the very first impression and was very thorough and patient with answering all my questions. I look forward to getting more work done at Norm Reeves and working with Raul. He is definitely a company Asset
Thank you Tom for the great service.
Thomas was so professional and helpful. He’s the reason I’ll be coming back to norm reeves Volkswagen for all my service needs
This time I’m happy concerning service and time. But I’m outraged by the price. I had received an email from Norm Reeves concerning Competitive Price Match. I never thought there would be such a difference in pricing. While waiting for my car to be serviced I called Capistrano VW. They gave me a quote $450. LESS for brake repair. I feel “took”. I can’t imagine VW asking clients to call other dealerships to make them upset???? Why is Norm Reeves pricing so high. I’ve been having my car serviced for 12 years. How much money have I overpaid? Lynn M
Thomas was by far the most professional service advisor I have worked with.
I cannot thank Raul enough for taking time to make sure I was taken care of. He went the extra mile for me. My family is grateful for his service.
Tom was AMAZING! GREAT customer service!!!!!!!!
Glad recall was done on a timely manner, under two hours !
He was so warm and welcoming when I arrived. I had a wonderful experience.
Raul helped me before and he’s very accommodating and efficient. His overall customer service is fantastic!
His customer service is excellent.
Mr brucks was very helpful and attentive during my visit.
Thomas Brucks was great! Quick, friendly service. Thank you.
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