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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3192 reviews 67%
4 star 929 reviews 20%
3 star 81 reviews 2%
2 star 305 reviews 6%
1 star 237 reviews 5%
Review Us
Debbe K.
5 out of 5
11/28/2022
Great job
Sammer F.
5 out of 5
11/27/2022
Great team I'm very grateful
Shea R.
5 out of 5
11/27/2022
Tom is the best. 20 stars out of ten. Tom has helped me before. He really helped me today. Tom is a great VW service advisor. He is one of the reasons I use Norm Reeves for all my VW needs.
Chad M.
4 out of 5
11/25/2022
Raul was great. He helped with a Lyft for me to get back to my house. He was good with updates on the status of my vehicle. He was hustling around the office trying to get things done and please the customers.
Mark C.
5 out of 5
11/25/2022
Excellent service. Thank you Thomas!!!!
Scot M.
4 out of 5
11/25/2022
I’m very satisfied with the efforts of Raul. He saw to it that my service was expedited and the work was complete within the time frame promised.
Albert K.
5 out of 5
11/24/2022
Well done as always!
Yuri D.
2 out of 5
11/24/2022
Norm Reeves charges way too much just for identifying the problem No complimentary car wash
Erick J.
4 out of 5
11/24/2022
Service was great, you guys are fast and efficient. I didn’t care much for your used car guy trying to offer me super low price from my car.. In the future I’d rather not be bothered with a text from your used car department. But your service department was 10 or 10
Enrique E.
5 out of 5
11/23/2022
Raul Escamilla is very helpful and knowledgeable, he always provides great service!
Timothy R.
5 out of 5
11/23/2022
Good service, quick and friendly
Gabe A.
5 out of 5
11/22/2022
Very helpful, very professional.
Dolores O.
5 out of 5
11/22/2022
Raul is the best service person I’ve had.
Chris M.
5 out of 5
11/21/2022
Tom and the team in Irvine were courteous, professional and efficient. Service was completed on time and all steps were thoroughly communicated- I will be back in 6 months. Thank you.
Adam B.
5 out of 5
11/20/2022
Forever a VW/ Norm Reeves customer. You guys have been so great and trust worthy which is why when it came time for our daughters first car we would only buy a VW. Thanks Again for not being like most other dealerships I have come across in my lifetime….
Sonia P.
5 out of 5
11/20/2022
Everything was excelente
Chris S.
5 out of 5
11/20/2022
Great
Laura B.
5 out of 5
11/19/2022
Tom & team did awesome job on my 2012 VW/JETTA
Barry P.
5 out of 5
11/19/2022
Always appreciate the excellent service.
Ken C.
5 out of 5
11/18/2022
Fast and Professional. Ty for the service.

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