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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3192 reviews 67%
4 star 929 reviews 20%
3 star 81 reviews 2%
2 star 305 reviews 6%
1 star 237 reviews 5%
Review Us
Steve C.
5 out of 5
7/26/2023
Jimmy was excellent. Thank you.
Kaval C.
4 out of 5
7/26/2023
My experience with Felipe Rosas was seamless. He paid attention to my request and got it all taken care off. I had a good experience. Thank you Kaval
Oscar S.
2 out of 5
7/26/2023
Worst experience ever
Collision (.
2 out of 5
7/25/2023
No updates. Told us different than what was on the invoice. Didn’t want to provide the scans of the actual damage on the vehicle. Definitely going back to Capistrano VW for any kind of service, calibrations etc
Wendy P.
5 out of 5
7/25/2023
Very satisfied, thank you.
Govanny C.
5 out of 5
7/25/2023
Great job all around .
Jerry R.
4 out of 5
7/24/2023
I have been coming to this dealership for my VW services for years. The service rep, Raul, has been promoted and I was introduced to Ethan. He has excellent customer service skills and helped me understand and complete the required services. Thank you and please let him know I appreciate all his efforts. Sincerely, Jerry
Arlene M.
4 out of 5
7/23/2023
Very friendly reception. My car service was completed in the time I was told it would be.
Isabella A.
4 out of 5
7/23/2023
Ethan was professional,listened carefully to my concerns about the car, offered options. Attentive.
Siew Poh.
5 out of 5
7/23/2023
Jimmy was attentive and very helpful.
Alicia T.
5 out of 5
7/22/2023
Me **** was very amiable and provided excellent service.
Jorge R.
5 out of 5
7/22/2023
Felipe Rosa's was great. Talked me through all the issues and answered all my questions.
Katlin E.
5 out of 5
7/21/2023
Filipe was very helpful! Great service!
Didier M.
5 out of 5
7/20/2023
Staff very helpful and very nice. They were outstanding!!
Shanna N.
5 out of 5
7/20/2023
Great communication and very professional
Laya B.
5 out of 5
7/20/2023
Very good staff
Ashley R.
5 out of 5
7/20/2023
He was friendly, helpful, and professional.
Martin Andrea.
5 out of 5
7/20/2023
Thanks Uriel you were great
Keisha H.
4 out of 5
7/20/2023
Always a good vibe in the service department! Ethan listened to what I had to say before starting anything. Job was well executed and still a satisfied customer!
Christopher N.
5 out of 5
7/20/2023
Very professional and courteous.

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