Uriel is an amazing young man with great product knowledge but what makes me go back to him regarding my service is his attitude and calm personality. He always listens, so you have yourselves a Gem.
Felipe provided the best customer service I have ever received.
Felipe was so helpful and kind! My first VW maintenance service went smooth. Thanks!
Felipe was professional and helpful. I really appreciate that and will come back to him next time.
Due diligence was exhibited in doing analysis of the issue regarding check engine light on my car and that is much appreciated.
Left my car @ 8:45 am for programming a spare key.It was 4 pm nobody called me giving me an update about my car. I called 2 times… I picked up my car @ 5:45 pm and I received the wrong key.
Felipe was very helpful and explained everything well! Was surprised a simple, standard oil change was $125. Felipe truly was very helpful though, amazing customer service.
Thanks Jimmy! Great service!
Everything was explained to me in a detailed manner. The service waiting area was clean and comfortable. Jimmy communicated to me throughout the process. Overall, perfect visit to the service center!
He was great. He made me comfortable and the constant communication was valuable. Unlike the guy I had to meet before I sign the lease.
Personally, management needs a guy like Uriel. You need his demeanor. Everything else can be trained.
Felipe did amazing customer service and was able to solve my car issue in no time. On top of every aspect to receive excellent customer service. I appreciated the VW team!
Excellent customer service.
Good service and took care of all the required issues
very nice and very helpful. made a new homie as well.
Left car for an entire week and issue with my car still wasn’t figured out
This was the first time having to visit the maintenance service center since we purchased our new car from Norm Reeves VW. Appreciated the quick service and look forward to fixing our 2023 ID4 when the part arrives.
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