Service Center

Real Reviews From Verified Customers

Mehran T.
5 out of 5
7/30/2023
Uriel is an amazing young man with great product knowledge but what makes me go back to him regarding my service is his attitude and calm personality. He always listens, so you have yourselves a Gem.
Christine D.
5 out of 5
7/29/2023
Felipe provided the best customer service I have ever received.
Allie M.
5 out of 5
7/29/2023
Felipe was so helpful and kind! My first VW maintenance service went smooth. Thanks!
Lynn H.
5 out of 5
7/29/2023
Felipe was professional and helpful. I really appreciate that and will come back to him next time.
Rolando S.
4 out of 5
7/29/2023
Due diligence was exhibited in doing analysis of the issue regarding check engine light on my car and that is much appreciated.
Rita H.
1 out of 5
7/29/2023
Left my car @ 8:45 am for programming a spare key.It was 4 pm nobody called me giving me an update about my car. I called 2 times… I picked up my car @ 5:45 pm and I received the wrong key.
Mechaela V.
4 out of 5
7/28/2023
Felipe was very helpful and explained everything well! Was surprised a simple, standard oil change was $125. Felipe truly was very helpful though, amazing customer service.
Lily D.
5 out of 5
7/28/2023
Thanks Jimmy! Great service!
Derick P.
5 out of 5
7/28/2023
Everything was explained to me in a detailed manner. The service waiting area was clean and comfortable. Jimmy communicated to me throughout the process. Overall, perfect visit to the service center!
Jerwin C.
5 out of 5
7/28/2023
He was great. He made me comfortable and the constant communication was valuable. Unlike the guy I had to meet before I sign the lease. Personally, management needs a guy like Uriel. You need his demeanor. Everything else can be trained.
Ruben A.
5 out of 5
7/28/2023
He was very friendly
Christian W.
5 out of 5
7/27/2023
Great job as always
Monica H.
5 out of 5
7/27/2023
Felipe did amazing customer service and was able to solve my car issue in no time. On top of every aspect to receive excellent customer service. I appreciated the VW team!
Michael F.
5 out of 5
7/27/2023
Na
Sandra D.
5 out of 5
7/27/2023
Excellent customer service.
Kapil H.
4 out of 5
7/27/2023
Good service and took care of all the required issues
Evan S.
5 out of 5
7/27/2023
very nice and very helpful. made a new homie as well.
Cami S.
5 out of 5
7/27/2023
Good service
Connor O.
1 out of 5
7/27/2023
Left car for an entire week and issue with my car still wasn’t figured out
Alan L.
4 out of 5
7/26/2023
This was the first time having to visit the maintenance service center since we purchased our new car from Norm Reeves VW. Appreciated the quick service and look forward to fixing our 2023 ID4 when the part arrives.

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