Andrew was very professional and answered my questions. Thanks again
My issue was with not being able to resolve a persistent problem with my car’s liftgate due to not being able to leave my car and get a loaner vehicle while mine is being diagnosed. How does Ford expect their customers to have to leave their vehicle for 2 days so they can get diagnosed and then maybe offer to pay for a loaner vehicle? People need to get to work and cannot be left without a vehicle. This is a huge imposition, especially for a new vehicle. I was extremely disappointed, especially because this is a recurring issue and it has already been serviced before for the same issue. It should not have to be this challenging for a customer to get a proper service for their vehicle, especially when it’s under warranty.
Francisco has great people skills. He made sure he answered all my questions and especially my needs concerning my vehicle.
Great Job Francisco you are a blessing!
After the A/C wiring repair, my auto start/stop no longer activates. Can you check the A/C pressure/temp sensor signals and wiring integrity? It seems like the system thinks there’s constant A/C demand.
Bought an insurance that I was promised would cover any scratch or minor detail on my truck for bumper to bumper turns out it’s not true. So I basically feel scammed af
Eduardo provided first class service and kept me apprised of the service on my FORD F-250. Couldn't ask for better service from Eduardo and his team!
Brought car from Salinas Ca because of your professional approach to maintenance.
Eduardo Millan provide excellent customer service by advising which was the best service for my truck.
I was very pleased with Ford servicing my truck at my house and Julian was very professional and kind thank you Ford????
Excellent customer service as always
Thank you Eduardo Millan for your excelente service
Alejandra showed up on time. He was friendly and professional and completed the job in about a half hour. I was very pleased with his service.
I am not sure if this can be fix or address. This is my second time getting an oil change. After arriving home and looking under the truck. I noticed the oil spray all around the oil filter and this time one droplet on to my driveway. I had to mop it up and wipe the oil filter clean. Not a big deal since I know how to clean it. But for those who don't then it's just going drop more into driveway. I think reason is that the oil filter is fill with oil before installing it and it is recommended to prefill with oil. This creates residual over the top of the filter. When driving on the highway the speed and draft pull it out and spray over the filter. Thus, I think the only way to solve this probably has to drive it on the highway and clean it again thereafter before returning to the owner. Just my observation and reasoning.
Richard, provided outstanding customer service. Recommend maintenance required on my 2020 Explorer and immediately made arrangements for my transportation back home. He effectively provided me status on the service on my car
Jesus has great service and communication
I can’t see ever going anywhere else.
Professional and a nice guy!
Rudy was professional, courteous, and most helpful!
Give Francisco a management position
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