Francisco
Is an outstanding service agent,its a pleasure working with him.
Alejandra has been so very helpful, knowledge and kind for each service visit.
Service department said they did not have enough technicians to diagnose a rattling noise coming from the exhaust. For me to reschedule for a later date to see if they would have a technician available. It’s nonsense when your car has a noise out of the ordinary and the service department tells you they don’t have enough technicians to diagnose. So what’s a loyal Ford customer supposed to do, wait till it the issue becomes greater. Not satisfied with the service. Plus I took it in for service and I didn’t even get a wash on my SUV.
Very professional great customer service connected and responded quickly with all updates
Kept informed throughout the whole process
Very professional. I love that they come right to my door and pick up my car and bring it back to me – super amazing that you have that option.
Crystal Rivera was very helpful in answering our questions an upfront with prices and why it was needed
Francisco was exceptional! He was very helpful and I appreciate his honesty! I look forward to working with him in the future!! Thank you
Rudy was very polite and answered all my questions.
I have been going to Norm Reeves Ford for over ten years and I am happy with the service. Eduardo Milan is very knowledgeable and keeps my car in excellent condition by recommending the repairs my vehicle needs. I am very grateful.
Rudy was very helpful and very professional.
Edward was Great ???????? very helpful really took good care of me I was very happy with his service I would give him 6 stars but I know you only do 5stars so I give him that I hope he helps me next time I need to come in so please let him know that I said thank you much ????????
I received great customer service from Alejandra. She kept me posted on the status of my vehicle and I really appreciated the pickup and drop off service. Awesome experience!
Very nice and professional. Kept me informed throughout my service.
Francisco was amazing, the outcome of the diagnostic check was not what I wanted to hear, but he assisted as much as he could with the entire process and kept me informed. I can't say enough good things about him and his team throughout the process. Amazing guy!
Richard was quick accurate and professional
Mike was very nice and helpful
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