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Real Reviews From Verified Customers

Service Center Review Summary

5 star 8013 reviews 67%
4 star 2540 reviews 21%
3 star 249 reviews 2%
2 star 653 reviews 5%
1 star 563 reviews 5%
Review Us
Susan S.
5 out of 5
7/16/2025
Richard very helpful and nice. He is my new service rep now that Tony moves on to new position. S
Alberto A.
5 out of 5
7/16/2025
Crystal did a great job getting me a rental vehicle knowing that the repairs was going to take a few days. Crystal also provided me updates on the progress of my repair. Thank you.
Paul Y.
5 out of 5
7/16/2025
Andres is a true professional! Great representative of Cerritos Ford and he is a huge reason why I continue my service relationship with this Ford dealership!
Josefina A.
5 out of 5
7/16/2025
Crystal es muy amable y me atendió muy bien
Joy J.
5 out of 5
7/16/2025
Mike was awesome! I’ve been part of the ford family for 20 years and have worked with so many employees. Mike is a great add to my list of service guys.
Michael M.
5 out of 5
7/15/2025
Thank you service department
Michael B.
5 out of 5
7/15/2025
Professional, polite, helpful and straightforward.
Julio R.
4 out of 5
7/14/2025
Francisco he was a good guy
Guadalupe E.
2 out of 5
7/14/2025
Bad service and rude customer service
Katherine B.
4 out of 5
7/13/2025
he was super helpful and was there to answer any questions and ensure the smoothest possible maintenance. very grateful for his assistance.
Raymundo C.
5 out of 5
7/13/2025
VERY HELPFUL AND COURTEOUS
Tom O.
5 out of 5
7/12/2025
Oscar Robles gave great advice and service. I return to him when my cars ???? need service. He took car of my car ???? problem with quick service and complete service. When l need service l ask for him.
David D.
1 out of 5
7/12/2025
I still haven’t got a check that you owe me for breaking my car and I had to put out money out of my own pocket when it should’ve been Ford paying for it
Eric &.
5 out of 5
7/12/2025
In all my years of having vehicle services done, Mr. Millan was the most friendly, accommodating and efficient than any other I've experienced. It was refreshing.
Brian R.
4 out of 5
7/12/2025
Nice guy called before he came out. Took care of business .
Roque C.
5 out of 5
7/12/2025
Excellent Customer Service by Crystal Lopez
Dean P.
5 out of 5
7/12/2025
I appreciated the good communication that Eduardo provided me with in explaining everything to me clearly.
David Y.
4 out of 5
7/12/2025
Nice guy
Xavier C.
5 out of 5
7/12/2025
Thank you.
Marc Aaron.
5 out of 5
7/12/2025
Thanks

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