Crystal did a great job very friendly very knowledgeable
Excellent customer service, great communication from Crystal, and the service was completed in a timely manner.
She is very professional and excellent worker so give five stars to Cristal Rivera Tenkiu …
First time service and first time there..Also car was not washed like they said it was, grease on door handles
FRANCISCO BRETADO is the best service representative there. Period.
Eduardo Millan was very professional he took care of all my in regards about my truck and answer all my questions exceptional customer service.
great customer service by crystal rivera!
Jesus was a pleasure. He was very easy to talk to and very friendly. He has great customer service skills. Thank you.
Pedro was super professional and very welcoming.
Risk alert in vehicle was not repaired while being at the dealership for 1 month
Great experience as a 1st time customer.Will return.
Crystal has very good customer service. She was very pleasant and really knew the job as she assisted someone with a special request in a mater of seconds. It was very comfortable doing business with her.
Eduardo accomplished all of my goals five stars couldn't ask for better service.
Horrible communication. Confusing communication. Texting is horrible and not efficient, time efficient, or clear. Over charged with lack of communication and unclear. Was told on 3 different days the car was ready and then each time still going thru diagnostics. Horrible with crystal who doesn’t text in a timely manner or call back in a timely manner. Figure out a better way ford! Still don’t even have my car back and this survey is requested.
Rafael was friendly and attentive. He went over the details of what was to be done to my car including the recall. He arranged for my car to be delivered once all work was finished and I received my car in a timely manner. Great experience all around.
Rudy Wilson is one of many reasons why I keep coming back to Norm Reeves Ford. My last visit was not very good at all. But I talk to Rudy cause me to bring my vehicle back to Norm Reeves. Thank you so much he treat me like a family member of Norn Reeves Ford, very professional with Dignity and respect. Thanks again!
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