It's always been a pleasure having my Ford serviced at your dealership and of course with the unwavering assistance of your own Rafael Gonzales-Moran, who have been so pleasant to deal with, so professional. From one of your very knowledgeable service advisors, he now became my new friend. Thanks for a great team and awesome company.
Exceptional service provided by Eduardo Millan. Eduardo is outstanding! Highly recommended and very professional. Thanks Eduardo for the great customer service!
Great costumer service, and personality.
Very friendly and helpful! Will definitely be back.
He gave me an honest opinion.
Exceptional satisfaction with service I received by the team of Norm Reeves Lincoln, especially shout out to the service driver manager, Eduardo and Service director, Dominic.
The service performance on my F150 was great. It was also completed ahead of time
Was a great 3xpirience whit richard juarez
I just wanted to take this time to thank my Ford family. Once again, you guys serviced my Ford Ranger and got me back on the road. None of this would have been possible without my man Richard Juarez. From getting me in, to helping me understand my vehicles needs and aiding me in applying my points.He was awesome. When it's time to drive off the lot, I leave with confidence from the service provided by my Ford family. Thanks again Richard! -RangerXLT
Excellent service. Eduardo had great costumer service for my first visit. I will continue to get my service at done Norm Reeves.
Very professional, and helpful. Was dealing with a lot personally, and he was upfront with me. Helped me through the process. Thank you.
Eduardo was so pleasant to work with and is an excellent service advisor/manager. I ended up needing to replace my tires and he gave me options to purchase them. He also helped me with the rebate and to use my Ford rewards. Eduardo is a real asset to the Norm Reeves Ford Service Dept and will request for my car’s future service needs.
Great service with the help of Rudy.
Rafael Gonzales-moran worked very hard to get the best service for me. His communications/texts kept me apprised of progress and were very responsive to my questions. It was a pleasure interacting with Rafael.
I would have appreciated it if the service tech would have told me my car was ready rather than me having to ask around
He kept me up to speed with the service happening
Rudolph was outstanding! Very nice and professional! Always a good experience at Norm Reeves Ford Cerritos!
Rafael was very attentive and was so helpful with the car rental process as well as fixing all the issues with my current vehicle. I am so grateful because I was stressing out about how to resolve these issues but he reassured me that it would all be resolved and not to worry. Thank you for having a great employee who provides excellent customer service!
Amazing customer service! However I noticed my email is incorrect on my paperwork. The correct email is
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