Francisco did little to nothing to help figure out why my brand new Mache E has to have the charging session restarted several times before it charges to 90%. All he did was plug it in and give us a lengthy explanation of why it isn’t the car but rather our charger or electrical grid. What?! It just seemed from the start he did not want to help find the issue and completely dismissed our concerns. And this is the first time I’ve ever left a car at a dealer for the day and not at least get a complimentary wash. Zero stars for Francisco and the entire service department. Too many people standing strong and talking and really inattentive and unwelcoming.
Very satisfied with the assistance provided by Richard.
Todo bien y el precio perfecto ????
**** was a representative for not only he took care of the car but he made sure at all times that we knew what was going on. He said something about it and it was done if you said I’d use them again he said a good representative for you.
Mike is a awesome service person very friendly and great at communicating service progress.
Very personal and helpful ????
Mike is a great person and a talented worker. He always does a great job servicing my vehicle. He gets the job done well. He also provides great customer service. Thank you for always helping me out Mike.
I am pleased to provide feedback regarding the excellent service that Mr.Richard provided he is very polite professional and attentive to my needs to service my vehicle. He is prompt respond to my messages and explains the work that is being done and what provides details of the service needed. Thank you
The staff was professional and very kind
Everything was quick and easy, and I did appreciate that. Thanks
Always prompt and trustworthy...
Service department was very professional
and respectful. I appreciate the help Andrew
Rafael had been consistently performing the best customer service anyone can ever expect. He's very diligent, respectful and so nice to transact business with. He takes good care of my Ford Explorer needs, be it simple servicing to more complicated repairs, he fixes it....he never release my car back to me with making sure it's washed after all the works. Great job! Rafael is the man, he's the Ford family's best example of a world class car company. ...and I can say it again, and again. Great customer service!
My oil change and the service
I apreciarte your excellent service. Thank you Crystal.
Eduardo B
Great experience with Norm Reeves Lincoln. They handled my Lincoln Aviator service update and recall quickly and efficiently.
Francisco was professional and kept me informed throughout. Very satisfied with the service.
Oscar communicated great, service techs took a while to find the issue. Overall was very pleased on the out come. My 2002 ford will be serviced from Cerritos ford until it needs replacement.
My Edge is driving beautifully. Thank you
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