Priority Nissan Auto Repair Service Newport News

Very happy with Judith!

Thank you all!

Straight to the point. Get things done right away. I like it.

Just seems really nice and friendly. I like people in the service industry who can talk to me as a human equal and not just a customer. That puts me at ease.

I'm very appreciative of Daryl for confirming what I knew about my vehicle. He strikes me as a very seasoned vehicle maintenance tech and saved me a headadhe and money for addressing what the initial tech overlooked and made worse. Thank you Daryl for being thorough.

Amazing service !

Judith was very friendly and helpful she asked if I had any questions about vehicle issues and maintenance of the vehicle I would highly recommend her to any priority vehicle owners

Thanks for the great work.

Mrs Judith is amazing , she made everything so simple and was very kind.10/10!!!!

Adam was courteous and professional in letting me know the detailed process that had to be done to solve the indicator light problems I was having. V

Adam did an excellent job. He said it would be done in 2 hours and it was.

Ok

Thanks for the quick service.

Only went for an oil change in it took entirely too long

She was very friendly & helpful. I look forward to speaking to her in the future about some other services I need.

First acknowledging that I was beyond late to my scheduled 7:40a appointment. But was accommodated upon arrival after confirmation on the phone from Melody and service advisor Sam. Sam did inform me that my wait may be longer to prioritize those already waiting or with appointments (absolutely understand). It has been a while since having my vehicle serviced at Priority, but the bar was high based on my expectations of the customer service received in the past. Was Sam a recently hired employee? (Recently meaning 2020). Coaching recommendation for Sam on her delivery, communicatiion and curtness. In addition, I happened to come out while the tech who was working on my car was standing at the counter regarding my overdue state inspection. A service I requested was not communicated to the tech (he did acknowledge that he "forgot" to ask/check). That didn't leave me confident in his ability that my vehicle was serviced as thoroughly as it should've been. My lack of confidence was confirmed as soon as I left the dealer. Car was shaking upon driving (speed limit), breaking and pulling to the right. So the services I paid for weren't complete to resolution. I appreciate the follow-up by Sam after my vm to the service manager. And request that a more seasoned and senior tech addresses the issue upon my return next Tuesday.

Great job

Judith was very pleasant and very helpful. Overall I was very satisfied. I stayed and waited for my car and was pleased with the time It took to be serviced.

Very wonderful service today.????

Helped out a lot amazing hard worker