Service Center

Real Reviews From Verified Customers

Mark K.
5 out of 5
11/11/2025
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John M.
5 out of 5
11/11/2025
Your service department is 2nd to none. Everyone is is very friendly and quick to make sure that any issues I have with my SUV is taken care of. All my questions are always answered. Doing business with you is always a pleasure.
Terry H.
5 out of 5
11/9/2025
We were extremely happy with the service and Aiden was very good ???? We were thankful that they were able to work on our vehicle so quickly and efficiently. Will definitely return if we ever have any service needs. 5 stars!!!
Jonathon L.
1 out of 5
11/8/2025
My wife’s oil change took over 2 hours to complete. She was told an hour to an hour and a half. Over 2 hours is WAY too long for an oil change.
Gary B.
4 out of 5
11/8/2025
Good work, but I spent over 2 hours waiting on the works oil change was a little bit excessive with an appointment.
John H.
4 out of 5
11/6/2025
Continuing professionalism!
Gary B.
4 out of 5
11/6/2025
Service Advisor did a great job chasing down the suspected issue on my Explorer and giving me suggestions/options to resolving the road noise of my vehicle.
Carlos O.
5 out of 5
11/2/2025
Great and prompt service!
Vicki J.
5 out of 5
11/1/2025
Thank you! Yes, I will be most happy to complete the survey to give my highest commendation about Anthony and the entire Service Dept at Bob Thomas Ford West. They deserve it! Thank you!
Jason W.
4 out of 5
10/27/2025
Initially, there were some problems with the completion of a tire rotation, but Nick was quick to have the situation taken care of.
Ann G.
1 out of 5
10/27/2025
We are still having some issues with the front end. We are planning on getting it into the shop to figure out what is going on. And we are working with Tony about this.
Dan H.
5 out of 5
10/13/2025
Fast, friendly service.
Scott S.
2 out of 5
10/4/2025
The steering wheel was grimy from the mechanics hands
Joel M.
5 out of 5
9/25/2025
Excellent service work today. Very happy with the work on both vehicles.
Gary B.
4 out of 5
9/23/2025
The tech that worked on my truck was very good about telling me what he did.
E &.
1 out of 5
9/22/2025
I don't think the tires were all balanced or installed correctly as there is a vibration or wobble that can be felt as I approach 70+ mph
Lee N.
5 out of 5
9/20/2025
Great and friendly service
Ed P.
5 out of 5
9/19/2025
Service dept kept me informed on the progress and delivered as promised
Thomas H.
4 out of 5
9/18/2025
I haven't looked under my truck yet to make sure splash shield is in place but all worked like new going home. Thanks.
Nick P.
4 out of 5
9/17/2025
Everyone did a great job with the problems given.

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