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Real Reviews From Verified Customers

Service Center Review Summary

5 star 698 reviews 60%
4 star 282 reviews 24%
3 star 35 reviews 3%
2 star 58 reviews 5%
1 star 93 reviews 8%
Review Us
Delbert H.
5 out of 5
6/2/2026
Thank you
Christian C.
4 out of 5
6/1/2026
Since I bought it at.Bob Thomas West You will.be the only one to service my 23 Mav
Scott S.
3 out of 5
5/31/2026
After a long wait of 9 months for the parts the recall was finally able to be completed.
David L.
4 out of 5
5/31/2026
My Service Writer Anthony recommended that my cabin filter be changed every 15,000 miles, while I was in for an oil change. Thank you for the reminder, because I have been noticing a not-so-fresh smell. Replaced the cabin filter, and the not-so-fresh smell is gone! Thank you! Best regards, Paula Lipp
Scott M.
5 out of 5
5/29/2026
I greatly appreciate the kindness, and professionalism all service employees at the Bob Thomas west service department. I have complete trust in David’s guidance when it comes to my 2020 Raptor. I appreciate how they handled and resolved my last issue. Thank you
Stephen S.
4 out of 5
5/29/2026
Tony was great and took fantastic care of me. I appreciate when a person shoots straight, gives you clear information and is responsive. Tony hit all those marks. It was a simple repair situation but I needed it.
Paul R.
5 out of 5
5/29/2026
Anthony did an excellent job customer service and explaining to me about things that will need to be done for my car!
Catherine W.
5 out of 5
5/27/2026
Tony is always helpful
Brandon H.
5 out of 5
5/22/2026
Anthony took care of me from beginning to end.he was thorough ,and very knowledgeable.i would definitely recommend your team to others. Thank you guys so much... Brandon H
John R.
5 out of 5
5/22/2026
Tony was very helpful and informative.
Leanne B.
5 out of 5
5/21/2026
Anthony was very kind and respectful. He got the job done in a quick manor. I'm also so thankful for the mobil service.
Bob A.
5 out of 5
5/21/2026
David was very helpful
Gary L.
5 out of 5
5/21/2026
All good
Todd G.
5 out of 5
5/21/2026
Nick was very professional and did a great job!
Rhoda K.
5 out of 5
5/21/2026
Thank you for handling my emergency need for a new battery!
Cincinnati Insurance.
4 out of 5
5/19/2026
David Smith went above and beyond to help me with my vehicle. I had to travel out of state the next day and my car was fixed and ready for the road.
Steve L.
4 out of 5
5/18/2026
Nice guy prompt and it didnt take long at all.
Terry H.
4 out of 5
5/17/2026
Shout out to Logan! Thanks for checking things out!
Gary S.
5 out of 5
5/17/2026
Yes
None C.
5 out of 5
5/17/2026
The service team always does a good job

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