The recall was repaired well and finished in less time than anticipated. David kept me up to date explaining everything well.
Took almost 1 and 1/2 hours to get just an oil change. The bill shows a tire rotation (on a vehicle with 1200 miles on it) that I didn’t want. It shows tire pressure on a spare tire which the vehicle doesn’t have.
He was great, I always have a good experience when I visit this location!
Minor issue... my fault. I didn't turn on the radio during test drive. There are speakers blown. But "As-is", I understand that phrase.
I'll only comment on that here.
I will still recommend your dealership. I still feel like I got a good deal.
I had an excellent salesman.
Tony and the crew navigated a complex situation and were very customer focused. We appreciated the overall great service.
I was charged the full for a radio programming that ended up doing nothing towards fixing the problem. Instead of being met with answers and solutions I was told that they didn’t know what it was and they could fix it for more money. I am not even sure if they did the actual work on it, I was in and out in 40-30 mins.
Great communication thru out the whole process and rapid service
You guys do a great job. My ONLY complaint EVER is that I always have to call late in the day to find out if my car is done or not. It almost always is and the service advisor (forever, not just Tony) is "just about to call me". And maybe that's true - I could easily see those calls being batched and saved for late in the day.
Excellent communication skills.
I was there for 3 hours. He never spoke to me. Short version: had an appointment to drop my car off on June 5th. As I was leaving to drop my car off I received a call due to short staffing I needed to reschedule. Rescheduled for June 12th. They came and got my car after 11am and brought it back saying he would need to order the part. 26th of June took my car in and only because the cashier told me the recall was never fixed, because no part was available yet. Clear communication would have been nice on any of the appointments. That didn't happen! The cashier was amazing. She is a real asset to your company.
Good service, Anthony and the rest of staff were curtious and informative.
Tony Ritcchart is super helpful and proactive.
The ac actually out again.it went put while driving around 130pm. Missing windshield seal and skid cover is hanging down. I did discuss with Tony and he will call when he speaks with mechanic. We drove out of town and didn't want todrive any further with the piece hanging down under the car.
Very well done with the whole service and explanation of what was being done to my vehicle
Labor price OK, Bulb pric too high(26.87 for one bulb). Service people were terrific!
All good , highly satisfied.
Anthony was great. Answered my questions and was very professional, polite, and delivered what he promised.
Always a professional service provider. David is an extremely good communicator. I really enjoy dropping off my car at BTFW because they have excellent people.
David is always pleasant to deal with.
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