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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2451 reviews 62%
4 star 931 reviews 23%
3 star 125 reviews 3%
2 star 201 reviews 5%
1 star 268 reviews 7%
Review Us
Advanced Machine.
5 out of 5
5/26/2026
Quick, dependable service.
William B.
4 out of 5
5/24/2026
Your waiting room could use a little spruce up.
Susan E.
5 out of 5
5/24/2026
U guys r the best , keep it up
Lisa P.
4 out of 5
5/23/2026
Took a shorter time then they told me. Thank you
Caden B.
1 out of 5
5/23/2026
I have problems with my truck my Eck system is going out of wack after I took it to your shop
Don H.
1 out of 5
5/22/2026
nice the car is pulled onto the lift 1 hour to do service is to long also your signs say the works oil change starts at 71$ the only extra i had was 1 extra qt oil total 96$ cashiers said they just raised labor rate Suprize !
Gary W.
5 out of 5
5/22/2026
Quick friendly service.
Stacy T.
5 out of 5
5/22/2026
A+ service!!!
Janet H.
4 out of 5
5/22/2026
Both Tom and Michelle are the reason my cars are serviced at Bob Thomas North.
Terry C.
5 out of 5
5/21/2026
Very nice and very professional
Double Tapp.
5 out of 5
5/21/2026
Very good experience!
Michael C.
1 out of 5
5/20/2026
The checklist completed by John C. Indicated everything was good shape. Brake pads were checkmarked @ 6mm excellent condition, however Service writer came up to me and indicated only 1-2 mm and asked if I wanted them replaced. I declined & I was not shown pads, additionally the tires were already back on vehicle. That also confused & made me a little upset and at the same time worried. I will get a second opinion, but also figured you should be informed of this event.
Kapps Green.
3 out of 5
5/20/2026
It’s sad that poor quality clips had to be replaced at my expense.
Joel H.
4 out of 5
5/20/2026
Very much appreciate the good work that Angela performed on my F150 today. I usually like to do my own maintenance but when I get in over my head, I head in for Angela to take over.
David R.
5 out of 5
5/20/2026
Long time customer and Tom treated me very well ….. thanks to Tom!
Marcella A.
1 out of 5
5/20/2026
The interior of my vehicle now smells like smoke. I’m a non-smoker and now will have to have my interior detailed.
Michelle K.
2 out of 5
5/20/2026
No need to contact me - I already informed the service advisor
Terry K.
4 out of 5
5/20/2026
We would have appreciated more communication throughout the process. The outcome is fine.
Boris J.
5 out of 5
5/19/2026
Amazing staff and on-time service .
Todd B.
5 out of 5
5/19/2026
Stress free dealings.

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