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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2402 reviews 62%
4 star 899 reviews 23%
3 star 121 reviews 3%
2 star 199 reviews 5%
1 star 266 reviews 7%
Review Us
Lisa N.
4 out of 5
6/3/2026
You made things right.
Mary R.
5 out of 5
6/3/2026
I'm always happy with my service!
Terry C.
5 out of 5
6/3/2026
I was satisfied with the job they die how they got it done in a timely matter thank you for your service
Contrell J.
4 out of 5
6/3/2026
Nice everyone was friendly Got it done in timely matter but oil change fifty seven dollars way too much.
Carol L.
5 out of 5
6/2/2026
Great job
Steven U.
3 out of 5
6/2/2026
Tom was great, but we won’t purchase the insurance from Ford anymore.
Kathy T.
4 out of 5
6/2/2026
Thankful for the loaner provided by Zach Hobbs on a busy weekend
Laverne V.
5 out of 5
6/2/2026
Excellent service
Homer P.
5 out of 5
6/2/2026
Thank you!
Cathy S.
3 out of 5
6/1/2026
My complaint against Bob Thomas Ford….you charge folks for using a credit card - credit cards are the norm - I’m sure your company can absorb the fees and create goodwill with your customers. Staff is great - but you jeopardize positive feedback by charging fees that most businesses take care of.
**** D.
5 out of 5
6/1/2026
John, does a great job, prompt and friendly service work just fine for me. Thank you.
Kenneth E.
5 out of 5
5/31/2026
Service was great
Christy S.
5 out of 5
5/30/2026
Angela always does a great job.
Sean M.
1 out of 5
5/30/2026
Second time I requested full synthetic oil but received synth blend instead. The first time I passed it off as an isolated incident, but this is the 2nd time out of 4 times I have visited this lube station.
Kirk K.
4 out of 5
5/30/2026
Joe was easy to work with and explained the diagnosis of the problem in a straight forward manner. Thanks
Kayla G.
5 out of 5
5/30/2026
Tom was very helpful and easy to work with.
Mark S.
5 out of 5
5/30/2026
Tom is very courteous
Judy K.
5 out of 5
5/29/2026
Tom was thorough, courteous, professional, and very informative
Molly J.
1 out of 5
5/29/2026
Called early in the week and set up my time. When I arrived at the agreed time later in the week, they had no record of me coming in or anything about my car. They quoted me two different numbers over the phone and in person, then when I picked it up the total did not equal either number. Was not notified that my car was done until I called them 2 later in the day since I had not heard anything and it was nearing closing. This makes me not want to bring my vehicle to this location in the future.
Anthony B.
5 out of 5
5/29/2026
Tom always does a good job of fitting me in for service.

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