Service Center

Real Reviews From Verified Customers

Austin H.
2 out of 5
2/16/2024
Car didn't even last 2 months. Yeah I ended up with a new engine but I also had to pay an extra $1500 for the warranty and deductible. The car is only worth $12,500 tops. I've got more than that in it at this point. When I first started having issues the customer service was so rude. Took 3 weeks to get my car back. Engine seems to have a tick coming from somewhere that it most definitely didn't have before. Now I gotta replace the front left wheel bearing and the brakes ****. I'll never buy a Ford again and I'll most definitely never buy from here again. Absolute worst experience in buying a newer car. Thanks.
Nicoholas W.
5 out of 5
2/16/2024
They never cease to amaze me with their service and professionalism.
Latika O.
5 out of 5
2/16/2024
Always a good experience
Mark T.
4 out of 5
2/16/2024
Tom does a great job!
Joy N.
4 out of 5
2/15/2024
I would love to see Lincoln hire a detailer again. I love getting an interior detail while my car is there. This is a service I don’t mind paying for.
Jim D.
5 out of 5
2/14/2024
Very happy,convenient, works with my travel schedule
Joseph B.
5 out of 5
2/14/2024
Prompt friendly service.
Donald S.
5 out of 5
2/13/2024
I live in New Haven right by Odaniels and I choose to drive to Bob Thomas because you have always treated me with respect. Thank you for all you do! From your sales team to service personal and the office personal you guys are really really awesome!!
Barbara I.
5 out of 5
2/13/2024
Nice polite people all around.
Christopher D.
5 out of 5
2/13/2024
I have always been satisfied with the service at your place of business
Nevada S.
4 out of 5
2/11/2024
Friendly and accommodating
Maylynne R.
5 out of 5
2/10/2024
Easy to use and always quality work.
Katherine B.
5 out of 5
2/10/2024
They were friendly, quick, and honest
Wendy B.
5 out of 5
2/10/2024
Excellent service in a timely manner.
Lesley W.
4 out of 5
2/9/2024
The service was very quick didn’t have to wait long Thank you
Diane C.
5 out of 5
2/8/2024
Tom is very much a professional; knowledgeable, user friendly.
Donald M.
4 out of 5
2/8/2024
I told the mechanic “thank you “ for working on my truck….
Stuart M.
5 out of 5
2/8/2024
Please add the service to my Ford app and record for reference and points earned. Thank you
Leann J.
1 out of 5
2/7/2024
The windshield wipers are now misaligned and making contact with each other, as well as not returning to the correct "home" position. The problem for which the Escape was brought in has been corrected.
Kathryn T.
5 out of 5
2/7/2024
Bob Thomas Ford is the only Place I take my Lincoln. Always GREAT service.

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