I set the appointment up online with a curtsy driver. When I showed up for my appointment the system put a different name down and the driver was not available. I called to see if the car was done and the driver never picked me up. I had someone from my work drop me back off to pick the car up.
He always takes good care of me when I bring my cars in.
Everything about your service dept was superb! I was pleased with each step of the process for repair of my Ford Fusion. I have talked about my exceptional service with several friends. I would highly recommend you to all.
Prompt - Professional- Service !
Professional, experienced, efficient, prompt service and quality service.
Simple, easy and affordable.
Quick service as usual. Good job!
Excellent service! Even got a ride and pick up to Macy’s.
It took a long time to get my vehicle diagnosed.
There was a charge for diagnostics that the warranty company and I believed should have been included in the total repair cost, but Bob Thomas made an adjustment for that.
But my car is running great now and I am grateful for the work done. I will use Bob Thomas again.
Thank you. Everything went smoothly.
The job was done quickly. Not exactly sure how
Or what they did because there was no oral communication between us other than the text.
1st time there, and enjoyed the experience, and timely work in the quick lane.
Took shorter than expected
I was charged more for my key fob than I was quoted but service was great and everyone was super friendly.
Very professional and timely service. He was very prompt and got my vehicle back to me so I could enjoy the rest of my day.
Wonderful service from pick up and delivery valet in the morning to addressing my concerns of another matter. Spoke with Service Dept personally and was very happy with outcome.
Would really like to speak to GM of Bob Thomas Lincoln very unhappy with my experience !! Not what a Lincoln customer should experience very disappointing!!
Everyone was helpful. The service was quick and complete. Thank you
Service was fast and the price was good.
Great, speedy, professional service! Loved the valet pick up service! The gentleman was very personable ! Great customer service!!
Social