Tom was awesome! Everyone was very professional and helpful.
My 22 explorer with only 31k miles on it was at the dealership for 6 weeks for a blown motor, and never provided a loaner car. I received no phone calls on updates, and had to call the dealership.
Does it seem right that I have to make a $1200 payment for not driving? Can we make this right? Have a great day. Tom
Did a great job with fixing my car.
Very professional
Prompt in calling me to say the car was repaired
Discussed each point of repair
I recently took my Ford in for service at Ford Thomas in Fort Wayne, and I left feeling pretty satisfied with the whole experience. From the moment I walked in, the team was friendly and welcoming. They took the time to listen to my concerns about my vehicle and explained everything clearly, which I really appreciated.
The service itself was thorough and didn’t take as long as I expected. They provided updates throughout the process, so I always knew what was going on. Plus, the waiting area was comfortable, with some good coffee to sip on while I waited.
What stood out most was how they didn’t push any extra services or upsells on me, which can sometimes be a turn-off at car dealerships. Instead, they focused on what my car really needed. Overall, I feel like I got great service at a fair price. I’d definitely recommend Ford Thomas to anyone in the area looking for reliable vehicle service.
Recall service for my truck was completed through the dealership mobile service. The process was easy to schedule and incredibly convenient. The repairs were completed at the job site I was working on. The tech was professional and I was completely satisfied with the service.
Not sure why I was questioned about Tim Kiefers service, although Tim is a great guy and friend, because the last time in I purchased a new vehicle.
The valet program seems inconsistent
It was a pleasure to turn my car on and have the SYNC working!
It looks as though the accident never happened. They did a fine job.
All employees were very nice.
Outstanding service and experience
Tom the service advisor has been great!
Everyone that I dealt with at Bob Thomas was great- Michelle was fantastic and just took care of me!! She is a huge asset to your organization.
Tom explained the issue, made a reccomendation and let me choose. i didnt feel pressured or sold
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