Bob Thomas Ford Lincoln North Auto Repair Service Center

Tom Kiefer and Jerry both did a great job. Happy with the way it looks. Thank you gentlemen.

Wait a long time without knowing what is actually being done. Never given an estimate of repairs, they just do it without asking.

Got me in today, had a screen issue and they fixed it

Gina was an absolute sweetheart! I was frantic and wasn’t sure to bring my car in. I even called late into the service repair the night before.She scheduled me an appointment first thing the next morning. Checked to make sure my repair was under warranty, called me with each step of the process, including even calling the warranty company to double check they had everything to process. We thought for sure I wouldn’t get my car until the next day however Gina worked her positive energy magic and I got my car back the same day! It really made me grateful that I purchased my vehicle at Bob Thomas Ford two years ago and to have such amazing car repair service. By far my best experience in car repairs. The ladies were so sweet and kind. Gina really set the bar high and I believe now no other repair shop can provide that kind of service. Thank you Gina for making my unexpected car troubles a pleasant and easy experience.

Everything looks good and appropriate all your help and support!

Windows look ???????? great

Big thanks to Tim. Fantastic experience.

Tom is greatly appreciated. He made sure that the diagnostic and safety issues with my vehicle or taken care of. Your technicians are appreciated as well with their skills and hard work.

Tim is great! A real PRO!

Good work

They were very friendly and talk to me about some other things that I needed to get done with my truck per my mileage. They were very informative and I appreciated that.

He was fabulous!!

Joe did a great job

Always professional and takes care of my truck

Great service staff. They were accommodating and very professional. Quick service and got me taken care of of in a timely manner. Will be using them in the future.

Thank you

Joe Martz stepped up and helped which I appreciate what he did. I understand he had to step up and make things right . But I’m unsatisfied with Nick from service and the mechanics. Nick dropped the ball and the mechanics need to be respectable of not scratching and cleaning up after themselves. Vehicles owners shouldn’t have to ask to have oily hand prints and scratches removed and buffed from the vehicle. Must be the difference’s between the shops. I’ll keep my service work with Tom Spencer in the East service building.

Tom had great organization and communication to me while replacing the transmission.

Professional and helpful

John, is always very personable and takes very good care of me you need more people like him!!