Joe did a great job for us today. He got our truck in on short notice, diagnosed the problem, corrected it quickly, and got us on our way. All done a reasonable rate. Joe is definitely an asset to your organization.
I really appreciate you taking the time to correct the situation. It was more than I expected
Joe and team did an amazing job
Always a great experience. Thank you.
Tom and Michelle are always on top of everything and keep you informed as to what is happening with your vehicle.
Truman was my technician! He was punctual knowledgeable and performed the task at hand. Thank you
Tom did an amazing job taking care of the vehicle and service appointment, I will definitely start doing appointments here
Great communication and excellent service.
Great Service, Timely Service, looking forward to working with them for future needs.
I originally scheduled my car for an oil change and since it was in the shop get a couple recalls fixed. When I received my car back I realized they missed doing the oil change and just did the recalls.
Finally, my Ford edge is working properly.
Tom and Rhonda were just great very helpful and considerate
The staff member’s name was Rhonda. Again, I will never go to your establishment and have let my family members know to never go there. I cannot be the only person she has treated this way. I mean if I offended her I would like to what that was, but I never said a word, kept my head down and quietly waited for her to finish her conversation. Was I annoyed? Absolutely, but I was actually wondering how long they would continue their personal conversation before turning around to help a guest. Three full minutes. Now that may not seem like a long time, but they all knew I was standing there and I think that was more disrespectful than if they did not realize I was standing there waiting. I am in amazed she has a job helping the general public.
Love that they came to the house.
The part my car needs is obsolete and no longer made. Ok cool. I came in requesting that part. I didn't ask for a diagnostic. So why couldn't they look up that part and tell me they can't help. Before I left my vehicle. And without charging me 168 bucks for nothing
Tom was able to assist me with an emergency battery install on short notice. He was so kind when I called and made me feel comfortable. He also noticed a headlight out and was able to replace that at the same time. His team also wanted me to be aware of a recall on my front doors. I told them I had been working with another dealership for months with no luck. They are now taking over the recall work and my vehicle will be repaired in a few weeks. They now have my trust. GREAT CUSTOMER SERVICE.
Process was exactly as explained. Car fixed in a timely manner. Very satisfied customer
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