The friendly service starter out with Michelle. She was kind and answered my questions regarding cost of getting another factory key and remote programmed. I really appreciate the courtesy valet service too. That I could stay at and continue working.
Absolutely not. Took my car in for a known issue another Ford dealership diagnosed. Got a completely different wrong diagnosis from Bob Thomas. They didn't even take the console apart to diagnose it. Used the diagnosis machine for something that couldn't be diagnosed by it. Put "likely" one thing but didn't verify it. Spoke the the manager who straight up lied to me several times and caught her in the lies. Got charged a diagnosis fee when didn't even do anything. Absolutely horrendous experience. Family has bought several cars from Bob Thomas. Never again
My vehicle was towed after leaving me stranded. Gina communicated quickly and consistently throughout the entire time our vehicle was in the shop. This dealership is a 2 hour drive from our house but this was a pretty seamless experience
I was very pleased. Tim is very nice and polite. And very understanding.
He had my vehicle fixed the same day. I would have him work on my vehicle any time it needs it.
Thank you Sam for being an amazing salesman and truly taking care of his customers needs and concerns. Gina can go fly a kite she might be better at that then customer service.
Joe and staff do a fantastic job!
Bob Thomas has the best people working for them.
From start to finish very good experience. I will definitely return. Joe and Nick are the best.
Charged for a diagnostic test that didn't need to be run. When asked about the charge Gina could not give me a answer and repeated herself so much. She was rude by the end of this very large issue. She was criticizing during the conversation and didn't want to listen to what we had to say.
Your bills need to be more detailed for the customer on the emails your send.
Very disappointed is the way the entire transaction took place..Had to call my amazing salesman Sam to get good answers and the problem resolved.
Gina and Rhonda both need to have more details to information that is done to your customers vehicle to answer questions better.
Tom came out to my car, removed the screw from my tire and gave me the good news that it could be repaired. He later answered all my questions about when to get new tires and also gave me information about the type of tire that I should purchase next. He is such a blessing!
Tom kept in touch with me from beginning to end. I would strongly recommend.
Professional and helpful in scheduling me in on very short notice. THANKS!
He had me come back after the initial problem and mechanics took another look and we found the problem. Thanks Tom
The man was nice and did a great job. It was nice to have it done at the house. I was satisfied thank you
The repairs were done quickly and with friendly and continuous and very friendly service
The team at Bob Thomas were friendly and courteous and did a fantastic job today.
Love the vehicle pickup servive
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