Tom made the pickup of my vehicle and the return of my rental a very convenient experience.
The set up of my appointment was confusing. I initially had a mobile appointment set up but I changed the appointment to in shop and didn’t realize it was not at the normal service area and people were unfamiliar with “Truman”, the person who had contacted me initially about my Expedition recall. I had to do 2 service appointments to get all the work completed and was disappointed to learn some of the work was not covered by warranty. However, Joe did a great job in assisting me and I appreciate all of his help, as well as Nick’s.
tim is very helpful and knowledgable. Great to deal with!
John is always helpful and very cordial when we have our vehicles serviced.
Not bad but could have been better.
He was very kind, but 2600 is way too much for seniors to pay
Tom is always so friendly and helpful
Easy to talk to and efficient
Professional and personal.
Tom is so great to work with and is very kind.
The friendly service starter out with Michelle. She was kind and answered my questions regarding cost of getting another factory key and remote programmed. I really appreciate the courtesy valet service too. That I could stay at and continue working.
Absolutely not. Took my car in for a known issue another Ford dealership diagnosed. Got a completely different wrong diagnosis from Bob Thomas. They didn't even take the console apart to diagnose it. Used the diagnosis machine for something that couldn't be diagnosed by it. Put "likely" one thing but didn't verify it. Spoke the the manager who straight up lied to me several times and caught her in the lies. Got charged a diagnosis fee when didn't even do anything. Absolutely horrendous experience. Family has bought several cars from Bob Thomas. Never again
My vehicle was towed after leaving me stranded. Gina communicated quickly and consistently throughout the entire time our vehicle was in the shop. This dealership is a 2 hour drive from our house but this was a pretty seamless experience
I was very pleased. Tim is very nice and polite. And very understanding.
He had my vehicle fixed the same day. I would have him work on my vehicle any time it needs it.
Thank you Sam for being an amazing salesman and truly taking care of his customers needs and concerns. Gina can go fly a kite she might be better at that then customer service.
Joe and staff do a fantastic job!
Bob Thomas has the best people working for them.
From start to finish very good experience. I will definitely return. Joe and Nick are the best.
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