Scheduled for several items that need attention but only did part of them.
My time is valuable and when I schedule service, I expect Bob Thomas service to be efficient in getting my items completed as now I need to schedule another day to get things completed.
The transmission is still making very hard downshifts at times.
Thank you to Mike Trump and everyone for taking us in unexpectedly, much appreciated
To much to complain about! ****-****-xxxx Dennis H
Tom was outstanding in helping me. Unfortunately,in my case there wasn't a good solution for repairs resulting in my trading my vehicle as scrap.
Tom is always friendly, helpful, informative, and prompt. I know that when I drop my vehicle off, Tom is going to get the job done. I don’t have to worry or even think about it at all.
Tom and the rest of the team were top notch from the minute they picked up my car from my work place to the minute they brought it back! It was a job well done!
I called several times to ask about my car and couldn't get a call back from TOM who was suppose to call me after his lunch... and then again after her got off the phone with another costumer. No communication.
Good job. Courteous and attentive.
Always give excellent service, you don’t recommend unnecessary work! Thanks for always doing a great job!
I had a pleasant experience, and Tom explained things thoroughly.
Michelle and Tom were very helpful and informative.
I called to get an oil change prior to my drive to Florida. This is my 1st ford so felt I should go to ford dealer it was recommended by service advisor Tom that brake line radiator and gas line flushes were recommended and a recall my 2022 Ford Bronco only had 30,700 miles so I agreed to this with oil change tire rotation and topping my fluids off as I had concern my coolant looked low I dropped my vehicle off at 7 am was called at 1115 my vehicle was ready I arrived paid 815.00 for service when I went to start my vehicle my check engine light came on I pulled up to service door the mechanic came with computer to check he popped the hood and the air intake plug was not plugged in after service I pointed out my coolant was not topped off the mechanic then checked my oil and I did not even have enough oil and was told by service adviser Michelle the technician did not know that my vehicle had 2 oil pans a metal and a plastic which concerns me because this is a ford dealer I did not receive the service I should have I don’t believe the flushes were completed and took my vehicle to another ford dealer and none of the flushes were recommended with the mileage I feel Tom was not honest and knew if recommended I would do how many others has this happened to? Also I’m lucky the air intake was not plugged back in due to not enough oil after oil change that caused check engine light to come on or I would have driven possibly causing engine issues. I should not have to check a dealers work to my vehicle. Horrible experience on my bill Michelle service advisor hand wrote corrections made and gave me her business card for what I thought was a car wash but was for a free oil change seriously not recommended. I’m going to submit my paperwork to either the BBB or attorney general for review I work very hard for my money and had my last vehicle 8 years, how many other people are being treated this way and or being charged for services not necessary.
It was done a lot cheaper than expected. Thank you!!!!!!
Tom always does a good job
Very fast turnaround time.
I had a flush n fill on my F150 less or about a month the high pressure hose blew off pumping all fluid out your manager said to me on the phone we don’t touch those lines to flush and fill transmission!! SURE
Great team, good communication, took care of the requested issues!
Friendly and made process of car repair easy. Thanks!
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