Service Center

Real Reviews From Verified Customers

David J.
5 out of 5
6/6/2025
The entire staff were more than helpful as well as efficient. I will definitely use this dealership for any and all of my service needs for my Ford Ranger. Thank you again for the outstanding service.????
Ernest G.
4 out of 5
6/6/2025
Service was timely. My van was taken within 15 min. of my app. Service was also very thorough. I was given an explanation of what was wrong. The when I approved, the work was started immediately. I am very happy I came to your service department.
John T.
1 out of 5
6/5/2025
I will not be returning
Lucas A.
4 out of 5
6/5/2025
Joe is great!
Judy K.
4 out of 5
6/4/2025
Tom and Ronda were very helpful with resolving our problem
Carolyn R.
5 out of 5
6/4/2025
He was very accommodating and helpful. Was very satisfied. I would highly recommend him to anyone wanting assistance.
Timothy M.
5 out of 5
6/4/2025
It is such a pleasure to do business here at Bob Thomas when I come in, I am greeted as if I am a good friend. Tom has always been straightforward and gone beyond what most managers would do to help people. It is so good to get a ride home with therm it is nice and easy to talk with and everybody in the shop has always been eager to help me with my questions. I am very, very pleased with everybody in the shop taking an extra step to get me the satisfaction I desire with my vehicles thank you everyone for being a step better than any other car company sincerely, Timothy M
Frances W.
5 out of 5
6/4/2025
Always satisfied at Bob Evans. Truman was excellent. Thank you
Mark N.
5 out of 5
6/4/2025
Thank you for your great service!
Ernest B.
4 out of 5
6/3/2025
Car runs good now
Walter M.
5 out of 5
6/3/2025
Excellent professional work.
Richard F.
2 out of 5
6/2/2025
Ask me the survey again in a few days because the truck is coming back to the shop
Ron M.
5 out of 5
6/2/2025
Thank you!
Gerald S.
5 out of 5
5/31/2025
Very helpful. The work was completed quickly.
Randy F.
5 out of 5
5/31/2025
Very nice friendly person
Tina M.
4 out of 5
5/31/2025
Yes, I did have a minor problem with the car and they were able to take care of it for me
Steven R.
4 out of 5
5/31/2025
The Bob Thomas folks were great, the app that does not seem to communicate to them, and gives the allusion that you’ll be charged for warranty work, needs some enhancements. It’s sets them up to fail and angers customers. It’s a great feature, but if it doesn’t work, it shouldn’t be deployed
Mark L.
5 out of 5
5/30/2025
Joe and his team went over and above to do an emergency repair that allowed us to get back on the to see our Navy son in Norfolk. Their flexibility, creativity and determination were amazing!
Brittny M.
3 out of 5
5/30/2025
Bronco was towed in and they delivered it back to me.
Jacqueline D.
5 out of 5
5/29/2025
Everyone is so polite and friendly. Customer satisfaction from here is awesome.

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