Thankful for working me in on very short notice.
Truman who did my oil change was very friendly
Intermittent issue and only drove the vehicle all of 10 miles then I was told they couldn’t find the issue…as soon as I left it did the same exact thing. Then no fix for recall, and I wasn’t able to get anything in writing to send the fleet company.
Joe is very helpful in presenting the status of the truck without feeling you are being sold something you don’t need.
Gina Shepherd did a great job working with me to help me get the 60,000 service requirements addressed for my SUV.
Her professionalism and customer service skills were second to none.
Thanks to Gina Shepherd for all of her help and support.
Glenn C
Tom was a very helpful service advisor. He was honest and transparent, and provided a diligent approach to identifying the problem.
Thank you for the quick response to our problem
Ms. Shepherd was very professional and very helpful and very friendly and easy to work with. She had great customer rapport and was excellent on her follow up.
Tom was punctual with contacting me about issues as they became present during my cars inspection. Giving me a detail explanation of the issues with my vehicle and the severity of them. He also explained how oe parts are going to be the best replacement option but not necessarily the only option. He finished our conversation with ways to try and save me money and using a charge account to ensure my vehicle could get the repairs it needed and be back on the road as soon as possible.
I was pleasantly surprised the bill was less
Tom was a pleasure to work with. No,it wasn't work,it was like 2 old friends with a give and take conversation.I would not say it was fun since we were dealing with my money.
It was a quick service on the amount of work done. However, the rates were really high per hour compared to what I paid not too long ago. And after $1600 you would think a refill on windshield wiper fluid and an inspection over the whole vehicle would be completed.
Tom was easy to work with, and the shuttle service and valet service were lifesavers! I’ll be back!
I am very pleased with the service and courtesy of the staff at Bob Thomas dealership
Michelle Williams was great.
Awesome Service, came to facility and performed regular PM service on site. Truman the tech was accommodating, and understood ADM company policies and accommodated accordingly to policies.
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