Charged for a diagnostic test that didn't need to be run. When asked about the charge Gina could not give me a answer and repeated herself so much. She was rude by the end of this very large issue. She was criticizing during the conversation and didn't want to listen to what we had to say.
Your bills need to be more detailed for the customer on the emails your send.
Very disappointed is the way the entire transaction took place..Had to call my amazing salesman Sam to get good answers and the problem resolved.
Gina and Rhonda both need to have more details to information that is done to your customers vehicle to answer questions better.
Tom came out to my car, removed the screw from my tire and gave me the good news that it could be repaired. He later answered all my questions about when to get new tires and also gave me information about the type of tire that I should purchase next. He is such a blessing!
Tom kept in touch with me from beginning to end. I would strongly recommend.
Professional and helpful in scheduling me in on very short notice. THANKS!
He had me come back after the initial problem and mechanics took another look and we found the problem. Thanks Tom
The man was nice and did a great job. It was nice to have it done at the house. I was satisfied thank you
The repairs were done quickly and with friendly and continuous and very friendly service
The team at Bob Thomas were friendly and courteous and did a fantastic job today.
Love the vehicle pickup servive
The cashier, the parts guy and Tom were very professional and that is a trait
A lot of businesses lack in today’s world.
I spent an hour so I can use the lock keypad on the driver's door. All Ford had to do was tell me what the factory code number is. You failed. I now have a feature on my car that I can not use. You tried to charge me as if you had provided the code. You have not.
Tom is a great service advisore!
Quick professional service. Great job guys
Always friendly and accommodating
Joe is awesome. They are honest people at Bob Thomas
Joe and crew always deliver good results
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