We are very pleased with our two visits. The results were great and the people are awesome! We will keep coming back.
I had a disappointing experience working with Gina. She frequently talked over me when I asked questions, which made communication difficult. After spending over $700, including being talked into a new battery that didn’t resolve the issue, I had to take my car elsewhere to actually fix the problem. I later learned I was significantly overcharged for the services provided. Overall, I’m very dissatisfied with the customer service and will not be returning for future repairs.
Yes he is a great advisor & he always kept us in the loop. Thank you Tim for all you did for us
Excellent service and communication. Will recommend to anybody looking for assistance.
Tim was very courteous, kind and respectful.
Thank you for such great service help
Exceptional service! They went over and above what anyone else would’ve in this business. They saved the day.
Thank you to the service team! Kudos goes out to Joe!! thank you for what you do. you made what could have been a bad situation, into a happy customer???? thank you again!
The service was friendly and fast
Michelle and everyone else I spoke to were very helpful. I was actually surprised to be treated so well. Their willingness to help was very much appreciated!
Yes he was helpful and courteous. He helped secure our warranty which was applied to our costs.
I spent over 2000 on front end Parts and labor come to findout it is a Bad
Tire . Í just wounder how Many part í real y needed ? .why Did í Pay for
Alínement 3 times .
John was great to work with!
He got my service set up, arranged a shuttle so I could get other work done, contacted me with the information about the needed repairs, and got everything completed in a timely fashion. You earned my trust and I also learned about the rewards program.
Part was late coming in but everyone worked with me to help me understand that it was not there fault. I thank Michelle Williams and Tom Spencer for pushing for the part to arrive in a timely manner
Tom always does a great job evaluating issues and problems and explaining the options and expenses to resolve.
The service was outstanding. Completely satisfied with scheduling, pick up, service and drop off. Very friendly staff. I really enjoy my Lincoln and the team at Bob Thomas are wonderful.
Took a little while getting the car into a service bay, but once that was done the service work did no take long .
Ya never told me you were not thrilled about working with extended warranty. I had to pay for the whole bill and will be reimbursed when the warranty pays your company. I will take my extended warranty and go elsewhere next time.
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