Great service that was timely and very professional!
My info screen was changed, my pet piece! I like to use that as my speedometer
John took care of me and my truck and was professional as always! They identified an issue while servicing my vehicle and called to make me aware and offer a solution. The Bob Thomas service team are fantastic! Top notch service. Thank you!
This is an easy shop to work with.
I really didnt like the fact the price went up about 100 dollars. $404 for an oil change and fuel filter change thats crazy. Plus the addition cost for shop supplies but doesn't list what shop supplies is concerning. I wont be coming back anymore thats to expensive for oil and fuel filters. Joe was great though and he was the only reason I came there he always took care of me and listened to any concern I had. I just cant justify that price and if I had known how much it would have been from the start I wouldn't have done it. Ridiculous
Completely satisfied, especially with time frame it took Complete fixing screw in tire
Tom worked with me through every step of getting my car damage repaired. Appreciate his help.
John has always been honest, thoughtful and polite. I enjoy seeing him when I bring my vehicle in for service.
Tom has always provided outstanding customer service and exceeds all expectations. He is one reason why I continue to use Bob Thomas Ford Service for all our vehicle maintenance! THANK YOU!!
Did a great job getting me in on short notice and I appreciated the diagnosis and no charge
John always takes care of me and my vehicles. He is professional and courteous.
The work was done efficiently. John always remembers who I am and my vehicle. The same technician always works on my vehicle and does work that I trust.
I was not asked prior to me leaving what was wrong with my car or asked me to show the gentlemen what was wrong with my car. The wait time I was told did not match when my car was done. I had to call multiple times to see if my car was finished. My car was not properly diagnosed and I was not informed of the service fee.
Joe was professional and took care of my car needs.
I was quoted over $3,400 for a service (nearly 1/3 of the value of my entire truck). $2,000+ of that would have been labor for something that would likely have taken under an hour. Absolutely raking me over the coals with that price. I have spent over $10,000 in service for a truck I’ve had for less than 5 years. I will instead be selling my truck and getting any vehicle other than a Ford.
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