They were great getting me in the day of me calling. I had a list of things that needed done as well as an unexpected error code. So the service was great! However the pricing is crazy! I get a charge for diagnostic if customer have you see what is wrong, but don't have you fix it. However a $160. Fee is crazy expensive. Service this time was great. They got it right. Price, was crazy expensive. May think of taking my service needs to more cost friendly place.
The workmanship appears to great so far!! They fixed the vibration I had in my Transit by actually replacing the entire driveshaft. I had the same vehicle to another local Ford dealership three times to address the situation and they failed all three times. I brought it to Bob Thomas and they took care of the problem, which I am very thankful for.
It took three trips to the service department to get a set of tire put on properly.
Service was fast. Cashier was real slow
Great service every time!
Professional service Tom is a great service advisor.
The quality of the work was great but I’m unhappy with the price. The price of the fuel injector was $90 but after the labor, other parts, testing and other fees were added the total price was over $860. This seems excessive for a $90 part. I would recommend that Ford take a hard look at these costs and implement a service cost reduction program. Service costs have grown excessively over time.
Excellent service! Worked out better than I hope for. Got right in and took care of me quickly. Thank you!
Diagnosed the problem and fixed it. The time I spent there was under one hour. That was fabulous.
Always a great experience. Very comfortable
Good job on servicing my vehicle. Thank you
Job was done professionally and in short order. They even washed my vehicle!
John answered my questions and was very helpful.
The work was done on time as told ,we really appreciate that ,staff was very nice ,helpful professional ,are glad to have found a company to help with our vehicle ,will definitely keep them on our mind for future work on our vehicle .Thanks so much
It was quick, the gentleman at the front desk is always so polite and helpful. I appreciate the job always looking over my vehicle that the guys do.
Absolutely top notch service. Will continue to use. Thank you
Quick repair on short notice.
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