Insurance paid you a nice sum to fix my truck after hitting a deer.
I then replaced a battery in my truck.
I took my daughter’s car in and it too needed a battery. But I was also charged $160 to diagnose that. Seems excessive.
She was very nice but quite scattered. She had to call me back with estimate amounts when she is the one that called me to talk about what needed done and the cost. She also did not schedule my valet pick up as discussed on Thursday (when my car was there). I had to call in Monday (the day of my service) to set that up as I never heard a time for pick up and I never got a confirmation text regarding that.
Love Gina she is very good at her job
Appointment went smooth, Mechanic Joe Martz is a pro and groovy.
1st was an incident for a diagnosis on my tailgate locking and not opening, I got into it removed the inside panel to unlock it. I told her I got it opened and it just needed the new handle. She said diagnostics don’t work like that and still charged me for it.2nd was the repair and diagnostic of the rear camera. I paid $1300 for those parts and labor, I came in to pick up my truck only to be surprised with another 1400 replacement of the brain unit that operates the screen, I came in with it working then suddenly it isn’t, it’s a lot fishy. I believe the service advisor s job is to advise of all possible scenarios. I don’t think I’ll be using your service anymore.
she was nuce & helping me out
I’ve always received great service here.
This is the second comment, we are sorry but we had a misspelled word!
We are very pleased with the team at Bob Thomas Ford! They took our concern seriously and treated us with the utmost respect! We will be coming back if and when we need more help! Thank you!!
John always does a great job getting me in and out on my service !
Hit the wrong button I meant Yes, so far so good power steering is back working. Haven’t had any warning pop up
Thank you for your continued focus on providing an excellent customer experience!!
Great customer service as usual. Tim and his team are tops!
Everyone at Bob Thomas has always been good to us. I always tell people to come here for their vehicles, services etc. Thank you for being so exceptional and good to your customers!
I was able to get in and out quickly, which is a big plus in my book.
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