With regard to paying for an analysis of a problem, service providers tend to use some or all of that payment toward the service. The costs were too expensive for the job.
I have always had a good experience with quality work and friendly atmosphere.
Great job! Very professional
Great job by highly qualified, courteous,employees!
The service hasn't been completed and we prepaid over $300.00 for the service. Doesn't seem fair.
Very professional and efficient. Great team!
Awesome Job! ???????? The whole Team!
Tom Spencer is a wonderful example of what a customer service consultant should be. He has always been polite and honest and concerned that I receive excellent service for my vehicle. Because of Tom’s follow-up and updates throughout the day, I knew that my car was receiving the appropriate and best repair needed. Tom Spencer is truly an asset to the Bob Thomas team. I am hopeful that Tom is recognized for his exemplified service consultant assistance and follow up with resolution he provides to the Bob Thomas customers! Laurie S
Great asset for Ford/Lincoln. Good follow up skills as well as knowledgeable.
Andrew was very helpful and pleasant to work with
I had to call 3 times to schedule the repair. Andrew said he would have a service writer call me back. This happened twice. Third call and the service was scheduled. I was notified the vehicle was ready for pick-up. I asked to see the removed parts and was told they had been thrown away. Not happy about that. Also vehicle was brought up to the door while I was making payment, with the windows down. By the time I finished paying, it came a rain and soaked my passenger side leather seat. Very unhappy about that. Up till today, I had only done oil changes. May just continue that from here forward. I can be reached at ****-****-xxxx
Navigation still not working after $100 upgrade. Took car to Ford West to get Jim Robertson to pay for diagnosis since I just bought car a week ago. They refused. Not happy.
Every time I go to Ford Coliseum, they have always provided a good service!!! I have received a good deal and I appreciate the customer service very much ...thank you!!!
The process was hassle free. Thank you for ur service
Very pleased with my service!! Thank you!
What I asked for was done and other items were discussed and whatever my decision was ok.
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