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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2424 reviews 62%
4 star 908 reviews 23%
3 star 122 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
Daniel T.
4 out of 5
1/2/2022
Everything we discussed was done just as promised.Very pleased with the service.
Brian S.
5 out of 5
1/1/2022
John is always friendly and keeps me informed.
Sarah G.
5 out of 5
1/1/2022
Everyone was very friendly and professional. They took great care of me and answered all my questions!
Rosalina S.
1 out of 5
1/1/2022
Problem with back up camera not fixed. They said it was a software problem. Will take more time to determine problem. Replaced camera. Did not solve issue.
Nicholas E.
1 out of 5
12/31/2021
My recall was preformed and they forgot to put a part in, so now I have to drive 2 hours back on Monday.
Timothy R.
5 out of 5
12/31/2021
Excellent quick service at a very good price!
Brad S.
5 out of 5
12/30/2021
All was handled quickly and efficiently.
Kevin C.
5 out of 5
12/30/2021
Thanks for the speedy service
Five Star.
4 out of 5
12/30/2021
The team at both Fort Wayne locations have always been and continue to be top notch with mechanical as well as customer service.
Kenneth M.
4 out of 5
12/30/2021
Every thing was fine
Carol L.
5 out of 5
12/29/2021
They always do a good job.
Michael Y.
4 out of 5
12/29/2021
Very happy with Tom’s service. He went over on how he was going to find the source of the problem. He called me right after the job was done. Tom was very professional at his job.
Henry H.
5 out of 5
12/24/2021
Thank you for your professionalism
Jason S.
4 out of 5
12/22/2021
A quick sweep out would've been icing on the cake but still a fantastic job by all involved.
Mark L.
5 out of 5
12/19/2021
Yesterday's experience with the service dept. Was exceptional
Julie M.
5 out of 5
12/18/2021
Excellent service!
Mark T.
5 out of 5
12/18/2021
Tom does a great job! He is the reason I use Bob Thomas Ford for service.
Terry H.
5 out of 5
12/17/2021
Thanks Tom for the great service!
CHRISTOPHER H.
5 out of 5
12/17/2021
Very fast and efficient, knowledgeable, professional.
Debra F.
5 out of 5
12/16/2021
Tom Spencer has been very helpful with the needs I’ve had maintaining my two vehicles. I truly appreciate this kind of attention.

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