Tom and Michelle are great and helpful. I really appreciate the shuttle service as well!
Tom did a great job getting my truck in and fixing everything in a timely manner. Great job
I spent over 900 hundred dollars and my heating is not working and I did tell them this when I came I just don't know what I can do to have things work out for once so I can tell people how well I was treated for once
Always a great job and friendly service. Appreciated Toms recommendations regarding my upcoming 60,000 mile servicing.
Thanks to the mechanic who stayed over to get my truck done.
Tom has done a great job for me since I stopped going to your Southwest dealership. So happy I changed.
After paying for front end alignment, repair was covered by warranty. No discussion with service advisor
Great service from the mechanics to
The service advisor! Tom's a knowledgeable personable person! Better keep that guy! ????
I dropped my car off early and they were able to work me in, even though I didn’t ask them to. They were extremely friendly.
I created my appointment via the web page, and selected specific items.
I had confirmation numbers, etc, and when I arrived there was no record as it appears the scheduled items go into one mailbox in which the individual was out of office. I’m not particularly angry, but this is definitely a single point of failure in process as one of the items I had selected to have looked at did not get looked at because the techs did not have enough time.
It was stated that I would have to create a new appointment for the other issue.
This isn’t the first time the website has failed in process for me, specifically when it was built for requests for call backs for appointments, and there were no follow ups.
I’m happy to speak with someone about process improvements specifically when it relates to process in technology.
I still need to create the other appointment as well, and I intend to utilize the online scheduling system, as it would be very convenient if it was fully integrated.
Aside from that hiccup, I am very happy that the manager accommodated me on my oil change, the whole crew is lovely.
I will leave my contact info here for any follow ups if desired:
Dietrick T
I plan to keep coming back.
Tom did a great job calling and letting me know that my vehicle is ready. He also explained what was done when I went to pick it up and on the phone
Came in for warranty work. Was told it may take 45 minutes but it only took maybe 10 or 15 minutes. I am very satisfied with the service I’ve had so far at Bob Thomas Ford. Tom has taken great care of me and my car. Chris in parts has also been very helpful.
It was a good experience as usual
Tom is AWESOME as always!
Satisfied with John and the work
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