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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2424 reviews 62%
4 star 908 reviews 23%
3 star 122 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
Scott B.
5 out of 5
12/16/2021
Tom Spencer does an excellent job in customer service. Give him a raise.
Anna S.
4 out of 5
12/15/2021
Happy to answer any questions
LAURA W.
5 out of 5
12/15/2021
We have been dealing with Bob Thomas Ford for about 19 years now we always get awesome service we always know they’re going to treat us fairly and give us good advice.
James D.
5 out of 5
12/15/2021
Always satisfied with Ford team thanks
Christopher M.
1 out of 5
12/14/2021
It was fine, just two small things - my oil life indicator wasn’t reset back to 100%, and I didn’t get a window sticker for when the next service was due. I reset the oil life indicator, but the window sticker would have been good to have. Thanks.
Joanne S.
5 out of 5
12/12/2021
Quick, efficient , and friendly service.
Alan O.
5 out of 5
12/11/2021
Yes very appreciative of the fine service. Thank you.
Peggy R.
5 out of 5
12/11/2021
Yes John great so was the service thank you.
Shane M.
5 out of 5
12/11/2021
john did great job in quick time and very professional i think he deserves a raise thanks
Anna S.
5 out of 5
12/10/2021
For as busy as your place or and Tom is and Michelle are both busy I really appreciated what they did for me today thank you
Mark W.
4 out of 5
12/9/2021
Tom did an excellent job diagnosing my transmission problem. He had good things to say about my warranty company that I belong to. Appreciate his thoroughness and response to my situation.
Linda S.
5 out of 5
12/8/2021
Always a good experience.
Pt Risk.
1 out of 5
12/7/2021
John, does a great job he is the reason I come there to get my oil changed but today I waited 3 1/2 hours that was unacceptable if I would have been told they were short staffed I would have come back at a different time.
KENT B.
1 out of 5
12/7/2021
Took way to long to complete the service on my vehicle due to the fact the technician was to busy running around.
Scott B.
5 out of 5
12/7/2021
John always dose a great job getting me taken care of. I’m very satisfied!!
Aaron D.
4 out of 5
12/7/2021
1st service guy dealt with did not put me on schedule when I got to dealership we had to figure out the problem WY I was on schedule
Robin M.
1 out of 5
12/7/2021
Did not honor 2 year warranty and wanted to charge $100 for labor for replacing a battery.
Diane H.
5 out of 5
12/5/2021
Very satisfied.
George T.
5 out of 5
12/5/2021
Good service as usual
Russell A.
1 out of 5
12/4/2021
I do appreciate you getting me in and working on my truck. But after 5k in repair the issue is still present!!! I certainly hope I do not have to spend several thousand more dollars to get this issue resolved!

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