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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2422 reviews 62%
4 star 908 reviews 23%
3 star 122 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
SUMMER M.
4 out of 5
9/30/2022
We enjoy working specifically with Michelle. We find that Michelle is very thorough and direct. Michelle knows so much and has a great attitude.
Jeff H.
4 out of 5
9/29/2022
Really appreciate that I can drive up get an oil change get back to doing what I need to do
Mark K.
4 out of 5
9/29/2022
The works not done yet, maybe more comments then
Daniel W.
4 out of 5
9/28/2022
You got the vehicle done quickly
Terry C.
5 out of 5
9/27/2022
Great customer service
Ernest B.
1 out of 5
9/26/2022
Took 1.5 hours for oil change and didn’t check belts or anything else that I seen
Timothy C.
5 out of 5
9/26/2022
Professional
Andrew V.
1 out of 5
9/26/2022
My appointment was scheduled for 7:30 am for a tire rotation and oil change, and it took two hours to complete.
Karen H.
4 out of 5
9/26/2022
got right in & out in 15 minutes .
Chet S.
1 out of 5
9/24/2022
It’s a small thing but my engine oil life wasn’t reset by the technician. Other then that, very satisfied.
Brock W.
5 out of 5
9/23/2022
Thank you.
Mozell W.
5 out of 5
9/23/2022
Today I had appointment the staff was professional and friendly. I got in right away and out.
Donald S.
5 out of 5
9/23/2022
You guys are awesome!!
ERIC W.
3 out of 5
9/23/2022
Joe and his team fixed a 7 month problem that didn’t get fixed at the West store on several trips. The transit transports small children and for months the repairs were never completed at the west Illinois store. I appreciate Joe Mary’s and what his team was able to do on the first try!!!!
Beverly S.
4 out of 5
9/22/2022
I was very happy with the service. Tom explained what was done in the service Dept with car problem. He had the car cleaned & delivered back to our home. Very much appreciated.
Lee P.
5 out of 5
9/22/2022
Tom is great at what he does. A true asset to your organization.
GREGORY B.
5 out of 5
9/22/2022
Ok
Shelby C.
5 out of 5
9/21/2022
Great customer service and smiles. Michelle was so personable and pleasant.
Delbert C.
5 out of 5
9/19/2022
Quick and friendly service.
Dianne H.
4 out of 5
9/17/2022
Love Bob Thomas Ford!!

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