Thank you for your service. The valet service was a great touch!
He did a great job, it was such a blessing that he came right to the house. Thank you so much
Tom Spencer is the Man! He listened to my concerns. Kept me updated, and went to bat for me getting my warranty parts covered. If I were having another kid, I'd name him Tom Spencer! And asset to Bob Thomas Ford.
Tom explained the problem to us and what was required to repair the issue. Tom worked with our extended warranty company to get payment for the repairs. Tom kept us informed of the progress and returned our car to us earlier then expected, which helped us keep our plans to use the car for vacation. We have dealt with Tom for years and he has always been outstanding!!
Very friendly and professional
The service was great. They went out of their way to keep me informed. The car looks good
Dislike the additional cost for using a card as payment.
Took a one hour just to wash the car
John was absolutely wonderful. Always let me know how the work was going. Had a small issue with the rubber around the left rear wheel well. He said he would take care of it & then let me know when it was completed. In & out pretty fast. Always am happy with my service!
John has the best customer service!
John did a professionl servicing of our Escape. I believe everything only took aboit 50 minutes which is fantastic and allowed my day to go on schedule.
Since moving to the Fort Wayne area we have entrusted our vehicle to Bob Thomas Ford North and will continue to due to technicians like John Capponi
Joe is always helpful and answers questions I have
Appreciate getting me in quickly. I will recommend service to others.
Joe is the best
He is the reason I bring my truck there
I have never felt like I've had anything but excellent service at your location.
I was very happy up until I got on the highway and driving back home (2 hours away) and I heard a loud noise under my car that was not there when I brought it in. Not sure what was wrong, I pulled in to a Ford dealership in Galesburg, Mi and explained the situation that I had just left the dealership in Fort Wayne and now my car is making a terrible noise. They looked at it and said that the “clips” or screws on a part that protected something else were missing and it was flapping in the wind on the highway causing the noise. They fixed it and that error cost me $50.00. Wasn’t happy about that!
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