Normally I come to Capitol city Ford for an oil change. But this time I figured I’ll try the service. Was disappointed that the high estimate I received. I know dealerships can get pricey, but the cost to repair my 2015 Explorer was in- affordable. All of my concerns were not addressed either. When I initially made this appointment I told a male service writer my check engine light was coming on and off. But was not included in the $150 diagnostic test. Also Courtney who was my writer gave no updates throughout the day. I arrived before my scheduled time of 730 am. But was not contacted until after 1 pm when diag was completed. I won’t leave a bad review, but I probably won’t return for any services either.
I appreciate Joe being friendly today. Thank you!
The service staff at CCF are always so nice and treats me with kindness and respect. Unlike Skillman Ford who is absolutely horrible!! Thank you CCF!!
I was told repair would be about a week. It took more than 4. The communication was very bad and it was hard to find out information.
I am so happy with the service. Always thank you
Courtney Butler did an exceptional job, even reminding us that we had purchased an extended service plan. This has brought to light that we have been paying, in either points or cash, for our service needs since we purchased our two 2020 Ford Fusions. What do we need to do to investigate our possible reimbursement for services that should have been covered under our extended service plans?
Good friendly service rep.
Service was done in a timely
manner
great friendly service including the lady that transported me home and back. Thanks tom
Joe was kind and courteous at all times thank you
Courtney is very helpful and you can she cares about the customer experience.
Thanks for keeping Bronica ready to roll!
Courtney took care of our service 100%. I will continue to ask for her when I need assistance.
Courtney was amazing. She made me feel welcomed, appreciated and valued.
Thanks to Courtney’s excellent customer service and explaining the report to me.
Courtney got me in and out in the projected time frame. Well done.
I feel that Ford should have a better way of updating their customers on the status of their vehicle. Possibly through a mobile app would be great. In addition, I feel that the communication between customer and staff should be better streamlined. It should be consistent.
Lastly, I felt the staff failed in giving financial options to assist with costly repairs. I wasn’t informed of the Ford Pass rewards points. Or, any other possible options to help with such a stressful time.
Very helpful in getting me setup in the system to use my ford points. Also answered my question on getting maintenance done
Social