Capitol City Ford Auto Repair Service

I customized and bought my vehicle brand new from Ford. I am not able to apply the latest updates to my 2023 Hybrid Ford Escape because of all the errors it is logging. I brought it to the dealership to get the issue resolved. They did nothing for me but waste my time. They said there is nothing wrong with my vehicle, but the update will not apply because of some kind of error. I called customer service three times after I left the dealership, and my hybrid still will NOT apply the update. I am in the military and constantly tell my colleagues to buy American vehicles, and this right here is why they tell me they would rather buy a foreign vehicle. Very few people have any confidence in American made vehicles these days. No one will read this, and I am will to say that I will not be able to apply any more updates to my vehicle because nothing will be done to fix it.

Ms.Courtney was really nice and professional I really think that she needs a rise

Kind and professional, and answered all of my questions.

Dropped my vehicle off for a service check may 22, 2024. Mainly front suspension concerns, you guys had the vehicle for two days just to tell me I had a recall on my breakhose & never replaced it liked promise. At pick up I was charged $276 for looking at the car!? Now my front end is sitting lower than before

You need to cut back on the amount of text messages. I received thirteen texts not including this one for them to pick up service and return my vehicle. A bit much.

Everybody was very friendly.

Steve did a great job taking care of customers.

Quick n friendly service

Steve has taken good care of me for many years. Very helpful and professional

Service writer was very professional and insured I was provided with the needed service.

No one contacted me about the completion or return of my car. I received my car 5.5 hours after I paid the invoice and called twice 2 hours apart. Poor service today.

Best service

My rep was awesome

Very professional. We walked in and were greeted by Steve. He asked what we needed and got right to getting it done for us. Thank you.

I made an appointment online but it wasn’t showing. The service rep. fit me in & it was done sooner than I had expected.

Thank you for taking great care of my Edge!

None

Thanks ???? very much

Courtney was great! She explained everything when I had questions.

My vehicle was completed quickly, especially for a Saturday. Everyone was personable as well!