Gayle did a great job but the job took 5 days instead of 1. Had an appointment for Friday, the job wasn’t done and was told it needed to be kept until Monday. Monday came around and it was still not done. It ended up being on Tuesday. Didn’t plan on not having a car for that long so had to incur additional charges to keep the rental. No courtesy car was offered. Will seek service at other Ford dealers for future needs
I love Capitol Ford! Great job and thanks for the assistance helping me walk. Joe got in the car and delivered to me personally. I'm disabled and needed the help.
I have yet to drive my truck but Gail was very professional and prompt in handling my issue very pleased with her service
Gayle was awesome and so friendly! Great service!
I received great service today. Thank you Gayle.
I had very good service thank you.
It took five days to get service, no one called when it was finished. I'm glad I went in there cause I may not have heard from the staff till the next week. They say they have empty slots in their staffing, if so, they should hire and train more techs.
Thanks for the quick service
I appreciate the thoroughness and care of the team to solve the issue with my cylinder misfire. I also am grateful for the customer service of Teresa. I am grateful that the team did not lift my Car on suspension lifts which may have collapsed collapsed chassis,but I am disappointed that the team did not find another way to jack my car up to check the emissions system and solve underlying issues with power steering. Also, my windshield wiper fluid does not dispense and I mentioned that I was out of fluid. They may have topped off levels but evidently didn't check for functionality.
I loved my 2010 Ford Escape. This 2017 just feels so small. Would like to find something bigger & reasonably pricrd!
I was there four hours, for an oil change only. Not sure I will endure that again.
Thank you, Gayle! I didn’t have high expectations when you told me you were 2 weeks out on getting to our 11 Transit. I was surprised to hear from you the next day and that it was done shortly, thereafter. Most straightforward and efficient visit I’ve had with your service department in some time. Thanks, again!
Layne H
Great Service advisor and always a pleasure to deal with.
Very professional....l love Ms Teresa's disposition/Character...very nice attitude
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