Steve Elliot and Service department is an outstanding!
Last time I had my oil change I had a $10 coupon in my account that I was told it was for my next oil change. But this time I had a diff gentleman assist me and he told me the $10 was for tire rotation not oil change. So was a little upset that the guy that did my oil change few months back told me it was towards oil change. But apparently now it wasn’t.
No was great. Sad there was no coupon or discount offered though
Excellent job by Chip and crew. We’ll be back!
I'm satisfied with the service today and looking forward to visit next time.
Wish everyone is as helpful as Kyle. Good people with great customer service is very hard to find.
Bo is remarkable. He and the technician were thorough. Thank you
Jashaira handled the issues with my car in a most professional and thoughtful manner, explaining the adjustments that Toyota has made in taking into consideration the effects of COVID.
I was taken in at my appointment time, Steve explained everything that was going to happen with my vehicle and he answered some other questions that I had.
Great customer service by Steve, he is an asset to your service department.
Thank you!
Stephanie P
There were a lot of delays in handing over the car after it got ready .i am not worried about the time it take to do actual repair . I waited at least 30 min after I saw car ready and washed .Hartford Toyota need to think about Mechanism wherein if one employee is busy , other folks taking up the work in order to avoid inconvenience to customers . Also I was told that they are understaffed as a reason for delay . Such information need to be disclosed upfront when booking appointment so that customers are either ready to wait or take up maintenance else where . Overall disappointed with the support I received .
Everything was good. He was nice.
Steve was fine! But another man sitting in one of the booths (an employee with the same role) had no mask and that made me very uncomfortable.
She was awesome and really really helped me out and made me understand what I needed to do from now on everytime I go i want her to take care of me noone else please thank you
She was professional, friendly and helpful.
Was in out good job thanks for your service.
Bo is an asset to Hartford Toyota. He went above and beyond with service and professionalism
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