We had asked for an oil change to be done at the same time of the vehicle repairs but it was not recorded or performed. We had to make another appointment and bring the car in again next week which is inconvenient since you already had the car for 4 days.
Bo always acts in professional way, he has great customer services skills. He explained in detail the information about my vehicle.
I was welcomed and listened to. All my needs were met.
Steve Elliot is very knowledgeable and professional. I appreciate his attention to detail.
Janice was extremely patient and friendly. I have no idea what happened with my key, but when I was panicked, she told me it would be fine and it was. Once my car was ready, she directed me out because the car area was kind of crowded, and she did it all with a smile. I was moving slowly because I fell before coming in, and she never rushed me. I know she had plenty to do because everyone does these days. I sincerely appreciate the patience. Although, I couldn't see her face, it felt like she provided service with a smile. Thank you Ms. Acosta
Yes Steve Elliott is fine but I’m just disappointed in how long it takes for my car to get simple service. Hire some more mechanics or something please!
The service was fantastic and Cesar went about and beyond.
Janice, did great, kept me fully apprised of the service on my 2013 Avalon. She's a keeper! The Lyft shuttle was also very convenient! Thanks, keep up the great work, Don (Hartford Toyota Customer for now over 16 years!)
Janice, did great, kept me fully apprised of the service on my 2013 Avalon. She's a keeper! The Lyft shuttle was also very convenient! Thanks, keep up the great work, Don (Hartford Toyota Customer for now over 16 years!)
Everything was simple and easy and quick. I appreciated knowing info up regarding the price and activities to be performed. Efficient and professional.
Good service ????????????
Steve was very helpful and kept me updated during my time waiting. I believe he is a very important person in your team.
He was precise and straight forward. He explained in detail what happened to the truck. He never minded that I took notes or had him repeat things. Thank you Stephen for your patience.
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