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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1749 reviews 71%
4 star 533 reviews 22%
3 star 44 reviews 2%
2 star 52 reviews 2%
1 star 71 reviews 3%
Review Us
Barbara B.
5 out of 5
4/29/2026
Sandra always helps and is very knowledgable
Charles C.
5 out of 5
4/29/2026
Best repair work we have in Abilene! Thanks for your attention to our vehicle!
David I.
5 out of 5
4/28/2026
Excellent service from Sandra
Perets N.
5 out of 5
4/28/2026
Professionalism was at the highest level.
Ganesh A.
5 out of 5
4/26/2026
James is very respectful and took a good care
Lindsey B.
4 out of 5
4/25/2026
Thank you so much for the great customer service and constant update on the status of my car. Thank you for the transparency on cost of the different tires that were available for my car. I will recommend this dealership to my friends.
Carol F.
1 out of 5
4/24/2026
James gave me a misleading estimate. Less quality tires installed. Looked like i was charged for higher quality tires which were not installed. James was nowhere to be found when I picked up my car. I was shocked that the bill was almost$300. more than estimate. Thank you to Eric Davis for fixing things.
Billy W.
5 out of 5
4/24/2026
Everyone was very nice and accommodating and called me a shuttle to take me to pick up my car when it was finished being worked on.I just had a good experience.Sandra did a fantastic job.
Araina C.
5 out of 5
4/23/2026
He was very helpful and explained everything at the end of the service
Luisa G.
5 out of 5
4/23/2026
Great service. James Kloeppel went above and beyond.
Mary W.
4 out of 5
4/23/2026
My only complaint is that it took much longer than usual.Other than that,all was good.
Frankie S.
5 out of 5
4/22/2026
It's was good thanks
Gary H.
5 out of 5
4/20/2026
Great service! Thanks
Dennis R.
1 out of 5
4/20/2026
Oil change and tire rotation took 2 hours
Jaina S.
4 out of 5
4/19/2026
Eric was very friendly, service was fast and he was accommodating to not remove a car seat and worked around it. Everything was great!
Lucy V.
4 out of 5
4/18/2026
Awsome,James was very nice the young lady there too
Deborah H.
4 out of 5
4/18/2026
So shocked and pleased to see my 23 pt. check and brake check did not cost me anything!! Thank you all so much! I would never go any place else for a car and the great people at Star. Deb Hoffman
Linda V.
5 out of 5
4/18/2026
Great communication- great and timely service
Christina E.
5 out of 5
4/18/2026
Good service and great information
James Y.
5 out of 5
4/18/2026
Sandra is the best. This is way customer service should. Communication was excellent. By far, by far, the best we have received anywhere in a very, very long time.

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