Excellent service. Thank you
Cheryl was an excellent associate and when above and beyond with her service. Thank you for the water, it was most appreciated!
Why were 5 different people not wearing masks indoors, with A/C running, while the waiting room is was full. Three of them well within 6-10 ft of me. If the staff can’t take safety precautions to keep their customers safe maybe let the customer know. Some of us are living with or are high risk. If I had know that was happening there I wouldn’t have gone in for service today. Having the service done shouldn’t have felt like a high risk endeavor, but here I am.
I want to note that my particular service rep was wearing a mask and was kind and helpful 5/5 or 10/10 for him individually.. But his peers, especially the one of them in the office behind him busy flirting with two others less than 6 ft away (all three masks down), really made me uncomfortable.
There are probably a half dozen ways the owners/leadership of this location could further mitigate the likelihood of COVID spreading in their facility. I would wager a good amount of money that someone has caught covid in that facility within the past 7 days. Which is unfortunate for the staff, vendors and customers that have to go there.
I haven’t seen this quality customer service in a very long time. Thank you Dave, it was a pleasure!
Service was excellent. Frank was awesome. Very friendly.
Thanks for your kindness.
Dave was extremely polite and professional. Provided good detail!
David was very friendly and kind when I came to Newark Toyota. He explained everything about the maintenance on my car in great detail.
My service experience was excellent! SINCERE APPRECIATION and THANKS to Dave Ferguson for his "above and beyond" attitude of caring and delivery of service yesterday. As always, I can count on Dave!!
Very pleased with the service ????
Very professional and polite.
Luis was very thorough in his explanation of the problem with my car. Great service.
Frank was fine, but whoever drives the car is it possible to leave the air and the seat alone? Just from the parking lot? I'm six feet. How tall was the guy?
Brian, thank you for your professionalism. It was great meeting you. I really appreciated having the tables and chairs outside, I don't fill comfortable sitting inside yet. Stay healthy,safe and have a wonderful 4th of July.
Crystal B
I think Mr. cI think Mr. Curley for his professional and friendly service. I came here today without an appointment and he immediately took care of me. I also think the professional technical experts who worked on my car and completed my 10,000 mile service.
I continue to be impressed with the people of Toyota World. This is what keeps us coming back to take advantage of your expertise, professionalism and service.
Repair did not fix problem! Schedule another appoint next Tuesday for additional evaluation. Truck will not pass emissions test. Sensors in truck indicate same sensor recently replaced. Light comes on in truck.
Service oriented, friendly,and thorough. It was a pleasure to work with Chuck.
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