I had an appointment and I still had to wait 4 and a half hours for a basic oil change I was told it would not take more then an hour and a half. It is very unprofessional that advisers tell you false times if it’s going to take half the day you should let us know so we drop the car off and pick it up later and not wait in the waiting room for 4 and a half hours. I am very disappointed
Thanks for the quick turn around.
Very happy that I was able to get service right away didn’t have have to stand around waiting for a service rep ????????????
Service was excellent and staff was very friendly
Mike was fatanstic and felt like he took good care of me! Would recommend Elmore to others.
Helpfulness and polite; it’s only been a day since factory update so I’m hoping the car is fixed for glitch now ???? it was starting & tried to reboot itself a couple of time
Tony Romero was very helpful on my recent service experience, he answered all my questions, hopefully everything goes well with my car that I don’t have to take it back for the same problem.
Thank you for your survey. I am still observing how the service for the recall is working. I have heard of other complaints about smell of gasoline after the service was performed due to a break in a casing part as a result of mishandling. We shall see, so far I haven't smelled gasoline. Thanks for following up.
As usual Melissa always professional and well knowledgeable about our needs .
Great service by Melissa and the whole team .
Thank you
Only reason staying at Emote is great efficiency of Andrew. Had other service writers in past and was really bad experience and found Andrew really great Been customer since 1994
u guy told me 1 1/2 hrs for oil change
but i have to wait over 3 hrs
The plastic bracket that holds the hood stand in place was broken and "taped" in place and would be the first thing the mechanic sees when the hood is opened. Not only wasn't it replaced on a car under warranty, it wasn't mentioned in the service completed. Its being ordered and not a big deal, just curious how it could be missed? Service was otherwise excellent.
Everyone did a great job, thank you
These guys just keep you so updated With everything these guys are phenomenal
He is very nice
He explained everything that I need to know
Mike was attentive to our needs and thorough and he was timely with the repair on the vehicle
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