While I wish service times would be quicker, I appreciate all that is being done so it is safe.
We have worked with Bryan before and he has always been great. However, when we got our car home it was making a noise we haven’t heard before. Toyota is closed tomorrow and we have to leave on a road trip Monday. Given the noise the vehicle is making I am not sure we can use the car, so we have to try to bring it in as early as possible Monday to have it looked at. A bummer!
Jim asked me where the wheel lock was because they were going to rotate my tires, i told him under the seat. My receipt said "rotated tires" but the technicians never performed it. I know they didn't change it because the tire pressure remained the same. The rear left was always 4-5 psi lower than the other 3. And it was still in the same spot. If technicians didn't perform it, then don't write it down. It's falsifying.
Job well done. He was great!
I can’t believe you charge $104 to tell me that my door handle is broken!! And your service advisor needs smile behind that mask!
Thank you for the great service everytime.
Adriana **** is a great CSR
excellent service and very accommodating and friendly staff!
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Great service from Bryan Godinez-Cruz. Service was very satisfying
I was satisfied with today service. Nevertheless a had an appointment last week for the same service (recall) and when I get to the dealer, they toll me they didn’t have my part, even when I got a call the day before to confirm.
Today I was expecting a least a car wash to compensate but my car was as dirty as it get in.
Jonathan was able to help me with setting up my oil change & basic maintenance along with with the coupon for the oil change. He was helpful in answering questions I had & following up with me to make sure everything was ok.
Also, Carina helped me with my appointment with Jonathan & followed up with Jonathan about my appointment & Toyota Oil change coupon.
Thank you so much! ????
Already answered survey. No communication about multi point inspection or recommendations. Just noted I declined.
Adrianna is awesome! Thank you DIA! Nice team.
Jonathan Perez was very kind and informative explaining each type of service being done to my vehicle. I really appreciated the car wash.
Thank you Jonathan!
I'm very satisfied. With
Ronald Steve Gonzalez
Eric always treats me with so much respect and attention whenever I come in to get my car serviced.
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