Thank you for changing my cabin filter. Usually my allergies flare up if I use the AC and I didn’t know why but now that it was changed out I had no issues going home. Now I’ll know for the future what the problem is. Thank you, Big island motors
Quick, clean, and professional! Thank you very much!
When I picked up my car, I started the car and turned on the AC and heard the weirdest sound coming from inside my dash. I for constructed by the gal behind the counter to please take a video of it and email it to her which I did. I was told I'd get a phone call the following morning which was April 10th. I got no phone call. The problem still persists.
Big Mahalo to all employees that are always willing to asst me with any needs to my Vehicle services. From salesman Jovee and his twin to everyone in the vehicle service department. You all are very efficient and helpful and accommodating extremely knowledgeable in your line of work. I’m grateful to have purchase a vehicle with you and have its vehicle services there. Have a wonderful weekend everyone.
Mahalo, from Carolyna ????
Great customer service from the shuttle driver and the service team!
I was under the assumption that I was going to be getting the same brand tires replaced on the truck. (Falken MT01) I received BF Goodrich All-Terrain tires instead.
Always an easy process. Lem is always so accommodating and makes the whole service process simple.
Very bad. Took ioniq5 if for recall notice. Big island Motors broke my car. Had to return and they still have it. Were to call me today but no call or followup.
the service staff is a delight to work with. Thank you for working to get approval for a warranty repair under the powertrainwarranty.
Professional, courteous service. I appreciated the explanations of what was done and what should be worked on next time.
Always a pleasure working with everyone there at Big Island Motors!
I appreciate Lem’s follow thru & feedback!
Been hearing a squealing noise from brake/front area of our 2024 Ascent with 1000 miles. Finally got in for a service appt, heard the noise on the way to the dealership, was checked in and told it would be a couple hours because there were people in front of us; yet was called within less than an hour saying that the noise could not be duplicated after multiple test drives and tech examining brake pads. Upon picking up the vehicle, the brakes squealed leaving your dealership driveway.
Took off of work and hauled two kids and another car to get this squared away with no resolution. A little frustrated with this given that it is our first brand new vehicle.
Always friendly and answer all questions!
Awesome service as always
Service was completed in under 2 hours with Lem Jamie and Alana all very efficient. I was able to get Shuttle with sales person Dean to and from office much appreciated!!
Friendly and professional staff. Keep up the awesome work. Thank you. Big Island Motors, Hilo!
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