Already got an appraisal, waiting on a new Santa Cruz LIMITED, no body knows when it might arrive??? Please let me know ASAP.
Still need check of intermittent alert signal regarding power steering alert and tire pressure. I filled the tires appropriately, but the alert remains. Tire pressure alert, now more persistent despite inflation and recheck at-home. Office staff, very courteous.
We have had the same problem twice with our 2022 Outback. It took over a month to get seen by a technician. It wouldn’t be so bad if the car didn’t have a beeping noise non-stop after every stop for a few minutes. No on one can stay sane with that noise.
All personnel were extremely pleasant and helpful. The service was beyond what I have been getting from a private provider [different vehicle] at the same price. The price was very reasonable for what I got. And I was pleasantly surprised that there was no pressure to purchase additional products/services [have had bad experiences with other dealers].
Staff were super friendly and helpful! Mahalo for the quick service and taking care of my car.
The young men who work for you…all of them are stellar
Everyone I interacted with was so incredibly friendly and professional and the work was done before the estimated time.
You guys did great today and I really appreciated it
As usual you took my car in without appointment or delay for servicing.
My Mazda 6 has 267,500 miles & is still running fine (except the A/C) and giving me 39 mpg. Your service - engine & transmission oil changes- since purchasing 10 years ago has a lot to do with it.
We are happy they took care of our car! My issues and concerns are: we had tried for 6 days to call and or leave messages with the service department and no one ever called back or picked up. We finally went in person to schedule our appointment. Also we called the day of to inquire if car was ready and again no one picked up the line and no voicemail could be left. What is happening to the phone system?!
I really appreciate your friendly service crew in Hilo. They answered all of my questions satisfactorily. The newest employee there greeted me and introduced herself kindly. Mikala has helped me multiple times. He is very kind, helpful, and respectful. Thanks, Hilo Big Island Motors!
The service dept. managed to squeeze me in for a diagnostic of my car problem, and then took care of it immediately! I am thankful for the excellent care and and prompt service! Mahalo
Great service... Staff was very nice.
Please disregard my other comment I thought it was for AAA
Yes I was very pleased with the friendliness and professionalism
Of the staff in the service dept . I appreciated Lemuel explaining what was done in the service check up as well as future recommendations to take into consideration .
Thank you
Professionalservice. Appreciated the courtesy and competant completion of scheduled appointment.
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