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Real Reviews From Verified Customers

Service Center Review Summary

5 star 374 reviews 57%
4 star 153 reviews 23%
3 star 28 reviews 4%
2 star 52 reviews 8%
1 star 46 reviews 7%
Review Us
Jacqueline W.
5 out of 5
10/8/2024
The service dept. managed to squeeze me in for a diagnostic of my car problem, and then took care of it immediately! I am thankful for the excellent care and and prompt service! Mahalo
Kerry H.
5 out of 5
9/27/2024
Great service... Staff was very nice.
Debra K.
5 out of 5
9/26/2024
Great service and staff
Dorothea F.
4 out of 5
9/18/2024
Please disregard my other comment I thought it was for AAA Yes I was very pleased with the friendliness and professionalism Of the staff in the service dept . I appreciated Lemuel explaining what was done in the service check up as well as future recommendations to take into consideration . Thank you
Rose A.
5 out of 5
9/18/2024
All good
Barbara D.
5 out of 5
9/14/2024
Professionalservice. Appreciated the courtesy and competant completion of scheduled appointment.
Malia E.
5 out of 5
9/6/2024
Thanks for great service
Thomas H.
5 out of 5
9/4/2024
Completely satisfied and help looking at other cars
Pua Malia.
1 out of 5
8/30/2024
Waited four hours with no update and no work done on my car, very unprofessional!
Roxanne G.
5 out of 5
8/30/2024
Customer service 100% improved!
David M.
5 out of 5
8/15/2024
Thank you!
Lee B.
5 out of 5
8/13/2024
Thank you
Duane M.
5 out of 5
8/8/2024
Customer service was great. Work done was very good.
Neil Y.
4 out of 5
8/7/2024
Lem was very helpful. Although my issue wasn’t actually resolved, he spent a great deal of time trying to resolve it and he did so in a friendly manner. Great service.
Gerianne F.
5 out of 5
8/3/2024
The service at Big Island Motors is always EXCELLENT. I really appreciate the great service, friendly atmosphere and very knowledgeable associates.
Glen M.
5 out of 5
8/1/2024
(Lemuel) Service attendant was very Polite and professional kept me updated on the status of my vehicle. The work was done quick and efficient even though they were short staffed. Great Job! Thank You for the excellent service. Aloha
David M.
1 out of 5
7/30/2024
I brought the car in for a recall two times already,but they didn't have the tool to do it. Hopefully theb 3rd time will get it done.
Koichi I.
5 out of 5
7/27/2024
I have so far very good. Thank you
Diane B.
1 out of 5
7/26/2024
Was originally told it would take about an hour, it took 3 while I waited.
Jane M.
5 out of 5
7/18/2024
Always good service!

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