It has always been easy to communicate with the service center. They provided thorough diagnostic information and clear estimates of labor times. I felt confident in their expertise. Mahalo!
I’m ok with my truck and service.
Yes, great staff n service thank you!
Friendly people even when they are short staffed good people in parts & service department who deal with lots of pitfalls in the repair industry.
Took care of a warranty problem very quickly.
Professional curtious service from the initial contact with the Service Department to the diagnosis of the problem and completion of replacing the needed part by a technician.
~Mahalo BIM
Felt like had to ask for a favor
Received the usual good service on my 2014 Mazda 6,
Which is still going strong - and 39 mpg - at
280,000 miles. Regular servicing by B. I. Motors????
Thank you for the quick and friendly service
Customer service is awesome. Making an appointment is easy and communication is great. I got an email and a printed copy of my service appointment. Then as it got closer to my appointment, I received a reminder phone call. Lem is always awesome. His communication is great and he is very knowledgeable. He is very thorough explaining the whole process. Everyone in the service department is friendly.
Friendliness of the staff. Timely repairs.
I ran a diagnostic test and it showed that the code came up and a PVC valve may need a replacement I found out that there is a recall on this part…. Apparently the mechanic ran a DTC and found no codes I’m wondering if there OBD-II missed it
P26-a code shows up on my diagnostic, may have to return vehicle for another TCV with the replacement of the recalled PCV
Thank you so much everyone the service writers were great. The head mechanic was friendly and very knowledgeable and the other mechanics on the floor explain some of the procedures they did. They were friendly and experienced and knowledgeable. Thank you so much for you guys help with the service with my Honda
Thank you Yasuo for going above and beyond for taking care
Of us when we had question about our car or had
To be looked at. We have no regrets buying from
Hilo big island motors.
Thank you,, for solving and following up our problem staff worked really well
Thank you! Great service!
friendly and efficient personnel
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