Service Center

Real Reviews From Verified Customers

Peter V.
4 out of 5
3/30/2021
Thanks for service on short notice. 200,000 + miles on my 6 & still going strong @38 mpg all-around driving. B. I. Motors #1 in both sales and service.
Reeve W.
4 out of 5
3/30/2021
Customer service Manager, Lem Queja (sp?) and Sales Associate Jon Neikirk are among the best in the business
Teresa B.
5 out of 5
3/26/2021
Bought my car from your dealership because your service team is awesome. Very nice and honest.
Thomas T.
4 out of 5
3/25/2021
Your service department representative was awesome and reinstalled my faith in dealer service department. Thank you
J Y.
5 out of 5
3/23/2021
Friendly service, vehicle was completed on time.
Henry C.
5 out of 5
12/19/2020
Great guy, great service
Jessica S.
2 out of 5
12/12/2020
My disappointment is with the condition of your facility and my experience when I went to the parts department to pick up my rubber floor mats that took 3 months to arrive and out of 4 employees only one had on a mask. They also allowed another customer to come in and she too had no mask. There are signs posted outside that said "no mask no service", yet the employees was not wearing it. I thought if I took my car to be serviced who knows if they will wear a mask when they are in my car. So disappointing, had I known this I proably would not have purchased my car even though I really love my palisade. The appearance of your business and employees also represents the quality of service you provide.
Bradley P.
5 out of 5
12/11/2020
Thanks
Lisa B.
5 out of 5
12/9/2020
I really appreciate the service!
Sharon U.
5 out of 5
12/5/2020
Big island Motors offers exceptional service. They helped with rental car, were quick to service! And Helier me find my keys! Stacy is the best!
Dawn P.
2 out of 5
12/4/2020
Very helpful, but mechanic couldnt find sensor light on, so i had to come back again after light went on.i drove 100 ft down the road and it cane on
Margaret C.
5 out of 5
11/26/2020
Wow you were really quick in completing the service.
Kerry P.
4 out of 5
11/18/2020
Wonderful every time !
Paul G.
4 out of 5
7/9/2020
I called at the last minute and they got me in and took care of everything thanks
Brian S.
4 out of 5
7/7/2020
Spencer was wonderful in helping us purchase our vehicle.
Charmaine K.
1 out of 5
7/1/2020
They checked change air filters and wiper blades change transmission fluid, but didn't do that and no one asked me.
Bonnie Y.
1 out of 5
6/12/2020
Not satisfied at all. They could not figure out the problem. They did not give me other options. Because of this situation I will not purchase another vehicle from this dealership.
Timothy R.
5 out of 5
5/27/2020
Excellent service as always from the most handsome service manager on the big island. Mahalo!
Gayle W.
2 out of 5
5/22/2020
If I wear a mask your office people should also. Somebody should wipe down touched surfaces in the auto after it is serviced steering wheel, shifter, emergency brake and door handles.
Michael J.
4 out of 5
5/22/2020
The work was good but calling to find out what was going on was terrible kept getting the run around

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